Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Looks nice, didn't use it
I liked it very much
Доставка в Москву 1,5 месяца. Упакована в фирменную коробочку, срок годности в порядке. Неплохая тушь: хорошо носится, не осыпается, водостойкая, слегка увеличивает объем. Но совсем не удлиняет как заявлено. Из недостатков: не очень удобная щёточка, склеивает ресницы. Брала с купоном
top du top .O.TWO.O 3D est devenu mon mascara fétiche. the best
Quality packaging, beautiful design of the tube. The brush is small and comfortable. Mascara on the eyelashes keeps all day, does not crumble. Easy to remove. I will order more
Excellent, I take not the first time
Perfect, it's second time I place large order of products and they arrived fast and in perfect condition.
Thank you for the good quality of mascara and fast delivery. I recommend the store and his quality store
I order during 11.11, and arrived in Brunei on 23.11.. Well packed. Thanks to the store.. Haven't try yet. But it looks good.
All at the highest level, I will order more, here is the delivery oooochen long
The order for some reason was broken into 2 parts. The first part came to Petersburg two weeks after the payment, and the second one in a month and a half. The quality of the carcasses is excellent!
Came in two weeks to Poland. Ink fresh, strong, paints very wyraziście. Is Super
Nice mascara.
I order not for the first time. Mascara gorgeous
The mask is excellent, it took a little delivery, but all excellent, I recommend the store.
Good mascara! does not crumble, does not smear, rinse with warm water with tonic. Super! thank you!
Delivery to Ukraine-Kiev 52 days. The code was tracked to Ukraine. I thought I wouldn't wait. Mascara is good, I have eyelashes thin and small, slightly lengthened, does not flinch, but in any case, it's better for a lot of branded expensive carcasses, I'm happy, I'll try to find this store's furry-fat mascara.
It doesn't smell bad, the presentation is very nice. Single left test it. Fast shipping to Yucatan, Mexico (2 weeks)
Everything as described. Good quality product, I like it. Thank you store very much!
I order not the first time. i like it. Separates perfectly and washed off also easily in the evening.
The parcel came very quickly. about 2 weeks. Delivery by courier. I used the month very much. Colors well. Water-resistant
As always perfect, super fast shipping and quality product
I liked the mascara, the eyelashes do not glue. Does not crumble, waterproof.
I love it! Like the eyeliner, I wanted to try the brand and it's a pass! The brush is not the one I like best, because it's hair like cortitos and I like it n of long hairs (but this it's already a matter of gsutos), but it's very comfortable to use, it holds well without moving, or disappearing. After a while wearing it I pressed it with two fingers and I didn't stay a little bit on the fingers, hallucinated! It takes a month, but it's certainly worth it.❤Plus he came with a little gift!
Thank you to the store))) delivery is good, ukrmail The goods is the same as the picture