Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered November 11, it came after 2 months, until I used it. Later I will add a review. Packing fire, can as a gift
Mascara is awesome! Very beautiful box, the tube itself, too. This is not a shame to give. especially the quality is excellent. I'm allergic, nothing was combed. Mascara is waterproof, it does not fall asleep. at the same time, you can wash with water if desired, but it's easier of course by means. Молниеносная delivery in 8 days!!!! To Arkhangelsk. I came to SDEC. Girls, grab until it's over))
Delivery to Moscow 2 weeks TC cdek to the point of issue. Packed perfectly, everything came whole. In fact, I have not tried it yet, but as a given firm I do not doubt it is excellent. To the store Thank you very much!
Design and packaging are Royal, the quality is excellent. For a long time I have been using Chinese ink and I have not found it better yet.
I ordered 11.11.2021, came 08.01.2022. Ulan-Ude. Before that I bought 3D, excellent mascara. I decided to try several different ones.
It's taken me long enough to get here but all right
Very good product, my lashes were nicely separated and super long, I am very happy with the product.
Beautiful packaging) but, in my opinion, very liquid mascara. I expected more. All individually.
I recommend very good
Externally, the carcasses are very beautifully executed, you can for a gift, if the packing does not crumple. Packing without protective layer. I bought this carcass, but with another brush. I liked the use. Shelf life up to 2023 years, after the opening date of 12 months. The volume is 7 ml.
Professional packaging, wow quality, fast shipping, thank you very much
Everything is fine, as always quality, packing, 5 +! Thank you very much, you continue to please with quality goods)))
Product exactly as in photos, looks very good, an elegant design and a very careful packaging. I haven't tried it yet.
Долго очень шла посылка 2 месяца. Ещё не пробовала
וואווו some mascara beautiful as the picture ואיכותית, אומנם took a lot of time but it looks good, was equal to wait, long not tried. Thank you very much and honor to the store.
Mascara is very good quality. I buy the second time, the first was with another cheek. This time I decided to try with silicone. The result is on top. Recommend.
The product has arrived very quickly. The presentation is very good. Although the rimmel is a little thick
As described, the package is very well presented, shipping has been very long and unfollowed. Not to prove it.
Mascara liked, applied well, does not crumble during the bottom, it is easy to wash off. I did not cause allergies. The limiter is not very, many carcases are recruited on a brush. The bottle is beautiful, but the packing is crumpled, so it will not work for a gift. Delivery is very long.
If I have almost no eyelashes now I have! Happy in the photo him before and after with a single app
Delivery one and a half months. The packaging was slightly crumpled, but not critical. I bought it for myself, so it did not matter to me. Mascara is packed in a box sealed in mica. Very worthy, you can also buy a present. Shelf life on the box, everything corresponds. The design of the tube is chic, it's nice to hold this thing in your hands. The mascara itself has not yet been used in the case. Other cosmetics from this store of this brand I use, I really like the design, quality. Problems with sending, receiving and condition of bought cosmetics was not. I did not cause allergies. Thank you to the store for responsible attitude to work.
Packing chic. The gift is very cool. It remains only to understand how mascara dyes and whether there are allergies.
Cheers) all received, the store quickly sent but the problem was with customs on this went mascara 4 months, the seller had to send several times, until the last did not open a dispute dispute The seller is very friendly and decent. The mascara itself is very cool, does not crumble, there are no black circles under the eyes, no allergies. I order from this seller for more than 2 years and will continue to order. No expensive mascara can be compared) Thank you very much for the goods and your loyalty, for more buyers!
Delivery 3 weeks. No tracking. Very beautiful packaging and tuba mascara, the smell is pleasant.
The truth that is very happy with the presentation, all well wrapped.