Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! It arrived fast (2 weeks or less I think) This Size is 7, it was supposed to be for my mom but I guess she needs Size 8! Anyways - BEAUTIFUL ♡ I didn't contact with store! :) THANKS!!
beautiful ring, arrived in 2 weeks. I am very happy
Love the ring. I order a size too big but it's going to cost too much to return. so I hope i can find someone to give it to
Beautifully and size 4 is perfect for heeeele narrow fingers
Surprisingly pretty my wife loves quality
Yeah, it's okay.
the stone part is attached to the ring itself slightly crooked.
Very beautiful
hermoso
very nice
fast
Super satisfait
Ring very very beautiful. Looks cheap and makes a great nice figure. I took the 7 as numbering, corresponds to a 14 Italian. Comes in a scatolina beautifully packaged, with even a small cloth for lucidarlo. Super selling. Thank you. Arrived fast and charted
very good quality
Beautiful, but unfortunately the stone does not hold very well. Fast Delivery
Gorgeous, as always!!
Excellent as in description
gut
The ring is pretty and made very real. I just thought she 'd be a little bigger and bigger on her finger. The ring is well protected in a neat small box
Хорошої якості, камінь переливається. 100% срібло, в цьому магазині не перший раз замовляю, деякі вироби перевіряла в ювеліра, він підтвердив.
very nice ring. looks more expensive than it was
It's okay but it came too small
Very cute I liked it, but it's not silver.
I love this ring. It’s so beautiful. Has S925 stamp
I love it!