Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok
Quality nice
The cover is not bad, a little harder than I expected. The inside is as if velvet, the volume and lock buttons in it are pressed much softer and smoother than without it. Of the minuses: strongly smells like super glue). The cover seemed slippery to me, the phone in this case becomes somehow more square.
Good product recommended
Excellent Product
I was expecting you to have an older pink. But matches the phone
Cover of good quality, very beautiful color. Sorry the store sent the wrong model, it turned out to be great, the money was returned quickly. I will order again, I hope to send the right one to me
bien
Cool cover. The color is lighter than expected. There is a board to put the smartphone screen down. I like flat faces. The only nuance-the phone in it becomes much more massive (tile-fat).
Top quality
It's a little darker as seen in the photo, it's good quality
Excellent bumper, very satisfied
Loved
Cool cover, matte, material as rubber. the color still in the more red leaves, not in the purple. Red-Burgundy. Delivery fast
The priyshov cover is not takiy. I was jammed on Samsung A32 4G, and I was denied on 5G (a close-fitting and out on the reviews of the palm tree). Duge Shkoda, Bo cover cope yakisniy, priemniy on the dotik, Z m 'yagkoyu torso. Recommend.
It took 5 weeks to arrive Canada. Package is not good enough, no foam wrap to protect the outside of the case which was dented in a bit of the bottom. Luckily my case is a Silicone, so it won't break. Overall, good price, and nice product. It is worth of the value.
nice product, tested on s22
looks exactly like the photo's. great quality.
Is exactly same as the picture and get many time before excellent purchase, recommend
Unfortunately, she herself ordered the wrong model of the cover But quality grade and color is super
Some slippery. Fits perfect including buttons and camera
The pictures of straight bright. And really dull and not so bright. And do very good cases. I liked it.
Great, the color a little clearer than I expected.
Good, good workmanship case. All the holes in the bag match Only the power key and volume slightly tugovato pressed. Color in reality is lighter than the photo store
Great!