Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very functional, I give you 10 points. Extraordinary for virtual classes.
Ordered 15.05, received at the point of issue 23.06 St. Petersburg.
It arrived at its best for 10!!!! Days to Tyumen. Incredibly! Packing is good, all in excellent condition, I will check, then write, if something is not OK. Thank you to all the links of this deal! I am very happy and happy
It's fast works two orders merged into one package
Top Products too! Super recommend guys!
Everything is fine, everything is fine, everything works well. The Rostov region reached a week.
The goods did not reach, the money was returned. Stars for honesty.
I took an adapter to connect an old VGA monitor to a new laptop, which has only an HDMI connector. The adapter works, its function performs. Delivered to Petersburg in 20 days.
Product shipped meets with what is stated in the description
Delivery to perm 14 days, took on the Mail, the description of the product corresponds, the store sent quickly and without problems, the adapter is a transencoder from a digital HDMI to an analog good quality, the adapter itself is not expensive, I recommend the store as a verified, thank the seller for the excellent service!
It came fast enough. Description corresponds to the product
Adapter fits the description. Delivered within 20 days after the order. Recommend.
I order it for the second time. Fast shipping. Everything works well and is securely packed. Thank you)
With one laptop did not work, with another norms work. Maybe the problem is in the laptop
Good converter, taking 2 times. Recommend product and store.
It came quickly
Great quality, well packed and came with only 20 days
Fast delivery quality is excellent
25 days in Krasnodar. Works. OK.
Good furniture product, was satisfied with the purchase, runs smoothly
Still not tested
Product arrived straight and very quickly
Received the product some time ago, but I was able to test it just today. It works as expected and it has a good finish plastic case. Thank you very much
The goods is good! To Moscow reached in 12 days, the track was tracked. Description corresponds!
The goods came quickly, well packed, the quality at 5.b work has not yet tried. I recommend the store operative, thank him.