Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received the parcel relatively quickly. Connected to the monitor-everything works.
The goods did not reach, after 2.5 months a refund, the rating will not spoil
It takes me a while to get this all OK recommend
Order 2 pieces run came in 14 judges of payment
OK
Adapter in general, normal. The only school that cable hav not fasten screw.
From payment to receipt of 39 days in Krasnoyarsk! 6 parcels were combined in one package, which left China and traveled a month on turtles to Moscow, after already quickly flew, as usual. If there are problems, I'll add a review. No war! No war!
Goods received. The description corresponds to the product. Delivered quickly. The quality is externally good. I have not checked the work yet. The store is good, I recommend. Thank you.
Work in the 4th. Fast shipping. I recommend to buy.
Come quickly. The quality is good. Do not test. Review.
Finally, the adapters received. Delivery is almost 2 months. There are no complaints about quality. Are working
Very good product, as description. Unfortunately took delivery postal fault that missed the delivery route.
Fire 2 weeks came quickly but not that it is necessary with power to connect the star monitor to the PS4
The HDMI-VGA adapter is quite normal. Its functions are performed. There is no separate 3.5mm output for audio output. The order came quickly. All working.
Everything is fine, constantly ordering these adapters from this store, never had any problems. Recommend!
I haven't tried it, but it came in less than 15 days. Happy for the purchase
All good, quickly came, order
The adapter is excellent I order not the first time! I did it with an old computer monitor! TV! Advise!
The store is good. Super. The order came quickly and without problems. I will still order from this seller. Thank you very much.
I take fast help Me much for the function needed
Always order adapters. Always fast delivery and good quality. Recommended items and store.
I always buy from this store. Always a good product comes and at the same time very quickly.
Ordered two pieces. One works. The second one works then no. The black screen showed at times. Then I earned it. So far it works.
Everything works, great.
Arrived fast, working 100%