Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, advise this to everybody
It came quickly, everything corresponds to the description! Thank you store!
for such a low cost has a surprisingly high quality
Doručenie for Mesiac from objednania. For this že them it baterky, them cool. Odporúčam predajcu
With all the discounts, the device is fire. Did not like how packed, during transportation could break easily. It is powered by two Pinky batteries. At first it seemed that the main collar does not work, the electrodes are so palpably well shot)) then it was fixed... it is necessary that there was a good contact with with with The current is distributed equally if good contact in all electrodes. In case of loss of contact begin to beat the remaining two. A sore neck, an aggravation of osteochondrosis... Specially did not drink pills, tried the device, and about the miracle)!! It became easier!!
Delivered to Ukraine in 14 days the goods are good thanks to the store)
The parcel came for 2 weeks
I've chosen to buy online and was right! great customer service. thanks!
bueno, de momento hace efecto
It's working fast. Like electrophoresis.
Goods Super all works take will not regret the parcel went two weeks assembly and plastic normal store 5 +++
Everything works
it's a bit weird not sure if I had tried before that I would have bought it.
Purchase is satisfied, thank you!
I haven't tested the item yet. Anyway..it looks good.
The goods came during as stated in the delivery. i will try. Batteries are inserted and it works. Only for how much is enough .... the device...
Excellent goods, fast delivery. Works perfectly. Recommend!!!
Что то пока не разобралась(
Quickly and qualitatively... the store is super... delivery is excellent.
The order corresponds to the description. I came quickly.
It looks like he will save me))) it became easier.
получен,работает отлично. по эффективности позже !!!
Awesome product
The parcel came in 3 weeks in Tver. Fast. Looks pretty high quality. But the main thing is working. On some modes you almost jump. Cool thing. The goods are excellent. It's relaxing. Recommend. Special thanks to the store. Came quickly and tracked well.
Quickly delivered. Works fine. Thank you store. Recommend.