Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description. Packed well. Got there quickly. The store and I recommend it.
Nice thing. It came quickly
Delivery 2,5 Tyzhnya of their functions can be handled. Diodi mode can be seen to be taken. Titles electrophoresis. I won't take care of the massage. Short on modes: insert batteries, turn on, moving on/off lever. Put on the massager, separately or together with applicators. Do not forget to remove the protective film. Click on the on button on the right. Immediately turn on Mode 1. switch to the desired mode with the mode button. Mode-6 itself: Automatic-combination of acupuncture (vibration, tingling) and uniform strokes, gorit-1; Acupuncture-uniform vibration, tingling, gorit-2; Push-long vibration and point impacts, push, gorit-3; Pressure-enhanced vibration as pressure and relaxing vibration, gorit-1, 3; Massage-alternating point strokes and relaxing vibration, gorit-1, 2; Percussion-only point impacts, push strokes, gorit-1, 2 ,3. The device turns off automatically after 15 minutes.
Carefully packed! For this money, everything is fine!
I received the order quickly. I order the second massager. I ordered my daughter for the new year as a gift. She's very pleased. There was pain in his neck. I stopped hurting my head. Now I ordered my husband as a gift. He's also suffering from headaches. Let's see. Well, with a pain in the neck. I'll write it later or not.
очень доволен, работает
It works well but it is very weak the massager very low power
It came quickly. Cool piece
Works on three modes, the power is adjustable. Looks like Darsonval's probably the same principle.
OK
Very cool.
Got it. I haven't tried it yet. It seems to turn on.
Perfecto 9 días en recibir comentaré Hace su función próximamente después de usarlo unos días
Everything works, there is enough power, for me even with excess!
Works). Delivery days 35. I took my wife, checked on all modes, everything is fine. Took on sale for $4,76, now it's worth more. I recommend definitely! 0,33 $ off the order returned to the card as a caschback,-to receive 5%-15% returns from each purchase on Ali and in dozens of other online stores-register on the site to receive a cache on QR code GL tccafc
Everything has come, thank you
Works well, that's just not convenient on the neck, does not fit well, you need to press. came in 17 days
Order came store recommend
Got it. All OK. I haven't checked yet. Packed norms.
Not included but the money was returned.
Fuck you. I did not believe it, but it really works... from two Pinky batteries. 6 modes. Nice thing. Delivery three weeks.
Greitas siuntimas , preke puiki
No description in Russian language
Massager received all works all class advise this store the goods are exceptionally cool buy
Shipping took more than one month. .and I bouit for presents. Item came in simple film packaging, no box or whats so ever.. whuch is not appropriate..