Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm shocked))! In a good way, the watch is cool heavy, the quality is super something on my surprise very unexpected, words no they are just a class)) thanks to the store, I advise everyone such a courier!!!
Très belle. Grande qualité. Envior rapide
Muy beautiful excellent condition
Belle montre. Semble résistant et précis. Le réglage de la fermeture du bracelet est un peu dur et nécessite un effort plus important pour être verrouillé, mais il devient assez ferme après ajustement. J'ai donné un cadeau à ma femme, qui l'aimait.
Envoie rapide.... merci
La montre est belle, à la mode, conforme à la description. Je suis très satisfait. Livraison rapide en allemagne, commandé le 30 décembre, reçu le 7 janvier. Merci au vendeur.
Nice watch! Massive, heavy enough... But look very expensive) Delivery fast)
Belle montre. J'ai vraiment aimé.
Cool, luxury watches. Thank you. Came quickly, in a box, with a screwdriver, a napkin
Excellent quality arrived very fast and well packed
El producto llegó muy bien, de una gran calidad bien empaquetado, muy buena compra
The goods are according to the description, fast delivery
Very good quality
Super
The watch is really the same as in the photo. Neatly packed in a box, all elements under a protective film. The battery is included. It looks neat and stylish when worn on the hand. I'll add a review after socks. Thank you store.
Purchase, exceeding all expectations. I ordered a watch for a gift and is absolutely enchanted by the brand's policy, from the quality of the product and packaging to the level of service (the parcel is delivered in a short time by The Courier), everything is fine. The watch is protected and looks the same as in the picture, in case you need to buy a watch again, undoubtedly, I will address this store. Thank you for your work!
Très satisfait très premier prix ....
J'adore la montre qui fonctionne parfaitement et sans aucun dommage sur l'emballage ou le prothèse
The parcel arrived in a week. iML delivered by courier to the doors.
C'est la deuxième fois que je commande à ce vendeur. C'est la deuxième fois que c'est absolument Parfait.
Everything corresponds to the description. Large, heavy, stylish, beautiful watches. Thank you store.
Everything is fine!!! Fast in 2 weeks!
Le pointeur des minutes est venu en touchant le pointeur des secondes, je vais devoir le réparer avant l'utilisation.
J'aime la montre, elle a un bon design et la finition
Ótimo