Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you for fast delivery and quality goods
The parcel arrived quite quickly. It's very interesting to try.
Ordered 2 PCs Both work. All is well. Thank you!
Excelente
Super! Delivery to Moscow is super fast! The quality is excellent! Now I want to buy for a gift! Everything came securely packed! All the declared characteristics correspond to the declared on the store's page, I recommend
Excellent! For a long time I wanted to buy! In this store I often purchase, so I safely bought it! Delivery is fast, everything is packed reliably, postal, zip, several layers of navel, branded packaging. Everything came safe and sound! Quality pleased! Recommend
Notice that it doesn’t vibrate, it only sends electronic impulses to your feet.
отлично
Excellent everything! Thank you very much to the store for help and fast sending the goods! Packing is excellent, nothing broke! The quality of the goods is also at the highest level! I recommend it to everyone!!!
Super Věc. Masíruje Velmi silně -elektrické impulzi (and když them battery operated), Doporučuji
Everything works fine only first on one leg wanted to check does not work only on two
Great relax! I am happy with the purchase
Delivery was from a warehouse in Russia, so I order I just got it in a few days. Very well copes with your work, very high quality goods. It is convenient, easy to apply and quality Foot Massager. I'm 100% happy.
Looks ok. The delivery was very fast.
The store recommend, not the first time I buy, delivery is prompt, everything works
Fast service and quality of goods in this store pleased!
I try them it does nothing and the instructions and not in French
Everything is fine. Delivery is fast, packed reliably. Works!
I proved it, it is according to the description but if I should point out q the massage is more intense on one side.
Super! thank you!
je suis ravie je recommande a tout le monde
I advise everything is fine, I like it
Electric foot massager. In the kit there is a cord for charging, instruction. It is executed qualitatively, soft, there are several modes. Delivered very quickly, by courier service to the door.
Delivery fast! Everything works. Recommend!
Delivery is very fast to door by courier! The goods are completely satisfied! Recommend
super fast delivery! I received it in only 9 days (Netherlands)
highly recommend!!!
Cool foot massager. Very pleasant feelings. The quality is excellent. Thank you to the store, helped to make a choice. Sent very fast. Now we'll make it better.
I liked the mat! I'll add it later.
Fast delivery from a warehouse in Moscow, 2 days after the order, the courier delivered home, everything is whole and in proper form.
Massage mat It is very interesting) relax the muscles due to microcurrent, improving blood supply Several modes of operation, there is a power adjustment (I have a maximum of 2 modes))) Stand on the mat need dry bare feet. There is no contact in the socks The mat is made of polyurethane, the images on it are silvery, which allows you to create contact with the device Delivery by courier) video review see me in Insta or Telegram: alilovesfamily
Excellent goods, fully corresponds to the description.
Cool thing
OK
The toy working purely symbolically...
Fully corresponds to the description.
shipped fast.item works fine so far(only used it twice in a day so i can't say much about durability.)the sensation is as expected(tens effect) and it kind of relaxes the muscle and suppress tiredness.slept well after using it.
The delivery was super quick.
Thank you
Good thing. Well tones legs. It feels like the legs have rested.
Cool thing. My legs rest.
Fast delivery, good quality
Good Goods, works fine
Good quality
Great ! Thank you!
Massager bomb, the effect will not make you wait. Im happy
Good massager, powerful, took for yourself and take pleasure, I noticed that sense of fatigue and blood circulation was better. Recommend
That's great! Fast shipping!
She took mom. For feet is a great product. Delivery 1 week by courier. After classes, the legs get easier, the weight passes. My mother stalls under her feet when she works at a computer, a find for sitting work!
Poor quality, no relaxation, strange pulses current
Just tried it last night and I can definitely feel some tingling and relaxation after using this foot massager. I bought it originally for my dad who has high blood pressure. I’m hoping it helps with his circulation!!!
Arrived fast, the package was a bit damaged but the product seems to work just fine. Came with the courier! Thank you store!
A good foot massager that helps to relax after a hard working day. Build quality is good. For me now it's the most favorite massager, the feelings are just awesome, I'm very happy with the purchase.
Delivered quickly. I liked it externally. I'll learn.
thank
For a long time I wanted to try something like this
кнопки мигают, ни каких ощущений в ногах нет (вибрация, токи или т.д.). открыла спор вернули 160 рублей. продавец очень общителен, даже на почту скинул видео как "завести" этот ковер. но толку не было, может косячный мне попался. товар отправлен очень быстро.
++++
I liked the mat, good quality and fast delivery to Ukraine
I thought it was different, but it works fine.
Cool and pleasant thing, I advise!
Massager for foot Very high quality massager, charging USB There is a button on and off. Come in original box, there are instructions in English, USB cable. The massager is made of rubber material, and therefore easy to fold and removed the вою box. Massager is very light, easy to take with you. Made with high quality, work properly. Recommend to buy
O.K. Thank you for the trade
Good Seller
I liked the massager. Delivery fast
My Inst alexandralixpress. I liked everything, the Courier bring the parcel directly to the House, the delivery of the week can and less. Quality chic, I recommend.
Very good product.
good store
Thanks for the fast delivery. Good packing. The goods are of excellent quality. Works as in the description. I will use it with pleasure.
Delivery was fast and fully tracked. Everything is perfectly packed, looks like in the picture of the store. We'll try.
Long wanted to try. Interesting massager. Delivery fast, packaging branded, came in perfect condition, will come and for a gift!
Wonderful foot massager
I liked it in action
Good mat
Excellent massage mat! Delivery to Moscow is fast, everything has come unharmed! Works and copes with its task on Hurray! Recommend
Very fast delivery TC IML, I will use
Delivery is very fast. The product fully corresponds to the description. Great packaging. You can safely take for a gift.
Liked the product, but to weigh more thick the person not feel.
good
Fast delivery
It feels very soft, and it goes off soon.
Everything is alright. Thank you
the quality is very good! very impressed!
Got it, came intact.
Shipping fast. Packing is good, everything got OK. I recommend the store. Result after application.
The goods came very quickly, but nothing is felt, wrote to the store, waiting for an answer.
.
The order was satisfied. Thank you store for fast delivery
Quick delivery!
In my opinion this is a very interesting and useful thing you can use whenever and anywhere, after all, thanks to its compact dimensions, the massager can always be taken with you and used anywhere
Cool massager
An interesting assortment in the store, many products saw for the first time and did not understand what to use and how to use. The store is very responsible and attentive, answers, consulting. Packing standard is a box and a layer of navel. Delivery in Russia from the moment of payment of the order and until the receipt of the Courier takes a week. The goods are satisfied.
Powered by two AAA batteries not included. Everything works I hope for the result with constant use.
Thank you to the store for the fast delivery. Everything works normally I'm very happy. I put the batteries in the microwave heated.
For a long time I wanted something like this, and then my legs get very tired
My Instagram supplier Delivery Week because shipping from Russia. He brought home a courier. I like I recommend!!!!!
And decided to try out this means a miracle. It's fast, well packed
Super tangible helps
It works with electric impulses. No vibration! the mat has 6 settings from very gentle to really strong. Please make sure you choose the lowest setting when you use it for the first time.
hi I received my order thank you so much I loved it
I followed the intrusions and it didn't work for me.
Received came right so testing
Good mat, it works.
Working well, fast delivery, recommending! Thanks store!
A good foot massager, there are different modes. It feels like a little bit of a shock. Powered by two batteries. Compact.
Thank You Very Much! Quality of on top!
Haven't tried
Everything works. I did not take it for myself. But the recipient is very pleased.
Heats but there is no vibration
bom
Very good product!
Nice mat.
.
true to the picture
For me, it became a big find. Very convenient, high quality and practical. Pleased with the delivery-about 10-12 days. And especially was satisfied with the effect and result. To purchase recommend
Everything works. Sensation of ease Feet after use
Thanks for the fast delivery, all as in the description.
Interesting product, I will try.
Delivery fast, store service pleased
I bought for a gift to my mother, she has long dreamed of this
Fastest delivery, reliable packaging. Later I will add a review
Very good
Foot Massager, cool find, really works, that would be the effect to use constantly, I recommend to buy.
The parcel came quickly, packed in a postal package and an inner package, the massager was in a very mint box. The parcel was opened. The outer and inner packages were cut and the incision was glued by the bevel very badly. Maybe they did it at customs. The action of the device has not yet checked. Thank the store for fast shipping order!
I'm already testing it for the second week and I 've already noticed that blood circulation and lymph outflow are improving, relaxing muscles, relieves spasms, faster runs tired. The massager has a compact size of 31*30 cm, light, folds, has an anti-slip coating from below. Came in a branded box complete with an English instruction in two weeks.
IT really works. Good job!
Everything is fine, fast delivery, everything works
Excellent massager, fast delivery
Everything works fine. Got there fast. Overall satisfied