Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good
Delivery was very long The case itself is good, the strap is present
Cool cover) as ordered) I advise)
good
Excellent quality)) to all retondue)))
Seller very long time send order. The order was made on 25.01.2022 and was only sent on 13.02.2022. The goods got to Khakassia 29.03.2022. I was about to open a dispute. The case was sent exactly according to the model of my phone. A year ago, I already ordered the same case for an old phone, and it is still as new. The quality is very good, only do not like what is inside the holder made of plastic, it quickly breaks.
Item as described and quick delivery
Case good
The color "pink" I didn't like, But portfolio is perfectly
P
Very good arrived in perfect condition
Thank you very much cover phone Great just like in the picture fast shipping
Thank you, everything is fine
The cover is good, approached, corresponds to the description
Thanks for the custom made. I received a phone case. I do not have any complaints about the goods. Delivery was really a bit long, but it's not critical. The main thing is that the goods went to the customer.
Nice one
The cover was ordered in November. They came and delivered it to us in February. Very long delivery.
Nice case
On the Samsung A12 looks perfect, looks beautiful, functional
The product was delivered within a month. everything exactly came up. the quality is excellent, the cover is beautiful, the store recommends. I will still order
The magnet does not stick well. Spring it always back open
OK
The goods were delivered very long. There was no rope in the bag, the holder.
The case perfectly approached the Samsung Galaxy a 22. The case is beautiful, the Stones shine. Quality is good. Went to the Leningrad region for a long time 2 months. I recommend the store and the goods too! I'll take more! Already 2 weeks I use, not one stone did not fall off, done qualitatively. The color is slightly different, a little pale, but very beautiful.
Great thanks