Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent case, all as in the picture, very cool, perfectly approached the phone. fast delivery in the dnepropetrovsky region
Alles gut.
Hermoso
Hi there, a cover of excellent quality, came up as a native, did not communicate with the store, sending and delivery fast, I recommend
This case it's really nice. It has smooth surface and it fits really nice. it's exactly as described. I'm very satisfied with the product, the store and the shipment. It arrived faster than expected even though it said it might be delayed due to limited transportation.
Nice, good quality. Good to quality, good touch.
Neatly Made cover-book. Stitched threads, pleasant to the touch, not slippery. I hope that it will last a long time. Minuses have not yet noticed. Happy with the purchase.
Many thanks to the store for the quality goods!!! I recommend to buy.
Very good quality goods. Pleasant to the touch. The color is amazing-something average between black and dark brown (I ordered Black). Good packing, fast delivery. Recommend.
Qualitative good store recommend
Excellent item as in the description, very satisfied
High quality nice, very nice, shipping to Chile took
Very good
I arrive super fast, nice to the tactoy very nice color
I am very satisfied with the quality chehlaprodavets quickly sent the goods❤
Super nice case. The quality is good. Smooth lines. Took the same for dad. Very satisfied. Shipping 16 days postomat 5ki.
The product corresponds to the description. Fast shipment and delivery. Seller recommend
Quality awesome! perfect, no smell! Take for Aunt… immediately gave and did not have time to take pictures… I am satisfied with the order
The package was received thanks to the store I have not used yet.
Product as described
The cover looks good, it fits on A50, it came quickly.
Fits the description of goods, no smell, size fit, came in чехию quickly. Thanks to the store recommend
high quality product thank you for your excellent service
Parcel arrived fast, beautiful and high-quality case, recommend and goods and store!!!
Very cool cover, suede pleasant to the touch and soft inner part
Very good quality. I recommend
The cases were great. The material is hard and tough, very good quality, easy to clean as its material is smooth and waterproof.
The goods are all consistent with the description. The goods were not tracked in Russia.
Arrived early in great condition.
The cover is cool, sat perfectly, the buttons are pressed generally well. Very happy. Let's see how long it takes. On quality to the touch. And looks stylish and presentable. And for cards 2 compartments
All as in the description, a whole and well-packed product, came in less than a month, I recommend the store
Very fast delivery, Lipetsk arrived in 19 days. The cover is not bad for its money, on the magnet, on the phone sat down like a glove, I recommend
Looks good and the quality is not bad, for a month did not start to break
Excellent case, convenient, the quality is excellent, thank you to the store
Excellent case, I take it for the second phone
Everything corresponds to the description, the order came quickly, did not communicate with the store. Nice case.
RAS
I received my order very quickly. Less than 2 weeks it arrive in Israel. The phone cases are packed well' i hope that they will serve my new phone well.
Lovely cover. Delivery faster than declared for 2 weeks
Cover of good quality, satisfied. Recommend
Looks very nice and high quality. Will see how long it lasts.
Accurate a
Super cover. Pleasant to the touch. color as in the picture. I'm delighted. All the holes match. Sooo good in quality. I advise you to buy. Thank you store!!!!!
Looks great, worthy. For her money an excellent purchase, bought mom, she liked it
The cover is good, but slightly increases the phone in size due to protruding edges. color as in the picture. All the cutouts and buttons match. The phone in the case sits tightly. There is a small smell, but I think when used it will fade. Delivery fast in St. Petersburg in the store.
Order in St. Petersburg at the cashier Pyaterochka came in two weeks. Corresponds to the description, I'm delighted with 5 +++++ the store of prosperity.
Case fit perfectly, recommend to buy.
The cover is made qualitatively, on A51 as a glove. I recommend the producer. I recommend the product.
Exactly as in the photo. They contacted the store, answered quickly. Very happy.
Parfait
Great case
Horrible, went 3 month probably Turtle on their own carrying
thanks AilExpress well receive
Its ok i have fun.. i buy for my father he is happy... fast shipping everything fine im happy snd i now it. I buy more mutch more
Ok
A good cover, looks decent, fast delivery.
Excellent cases for the phone. It came within a month, because. 3 orders were combined in 1. very davolna. Recommend.
Everything came, it looks solid, though durability causes doubts and the material itself is slightly slippery in the hands, and the buttons are uncomfortable. But the cases are beautiful and on a03s approached.
The goods are super! I will order more! There was a 15-day delay due to the situation in the country, the store has always been in touch with him +
The parcel arrived in 3 weeks. The cover is very good quality, the phone sat perfectly. I recommend the goods and the store.
Everything is super, very fast delivery
The goods came quickly, everything corresponds to the description, I'm happy with the order
Great product! Finished well in details. Excellent quality
Excellent quality! Color is beautiful! Shipping fast.
The cover is excellent. I recommend the producer. Got it through five.
The quality is excellent! Come quickly!
Beautiful card for little money
The cover is very pleasant to the touch. On the Samsung A70 perfectly suited.
Very good cover. Status. Thank you to the store, prosperity and success in trade.
Loved the same photo thank AliExpress I recommend the store
I recommend
Good and beautiful like advertising
ottimo
N8estety product not dotarl, But store honest and pieniążki turned.
Everything, as in the picture. Quality cover. The phone got up well. Buttons work fine. The only thing: the metal element of the decor is set crivo. But it's not fundamental.
Fast delivery, all as in the description, thank you
Chic cover, looks very good, sole. Thank you so much. I advise everyone!!!
Arrived very quickly. Is the same as in the picture. Seller highly recommended
Approached perfectly, this is not the first such cover, enough somewhere for half a year
The product is of very good quality and its price is relatively cheap But the delivery was pretty bad. Where the package was thrown over the mailbox in the entrance to the building on the ground floor and was not delivered to us on the first floor, and could have been stolen by anyone passing through and thus
product as advertised, serious store, fast shipping
very good quality, looks great and a perfect fit for my samsung a52s! thank you very much!
I thought that such a case would fit on my phone Samsung a 8 Plus, nothing like that, Samsung a 8, less size! But the cover is quality, I recommend!
The second time, everything is fine, the track!
All perfect, well packed, fast shipping.
fast delivery thank you
Nice quality customize good to the Samsung A 52S.
Nice quality 10 points
The cover is very satisfied, the quality is excellent, the size is exactly on the phone, delivery fast highly recommend the store
Excellent leather case. thank you very much.
All good, but not a lot for a long time
Came quickly, thank you
Din descriere pare de calitate dar commands a fost anulata de vanzator fara nici a mesaj sau high justificare, fapt constatat urmarind stadiul livrarii. Banii au fost returnati dar pierzi oricum din comisioanele bancare.
Product was exactly 2 months, but think the store had nothing to do with
Very happy with the purchase is excellent is of super quality, very grateful to the store. Well packed. Thank you
Super
Very nice case! Conform to the description and sends very fast Thank you very much!
Quality item arrived in pluq briefs speeds. Satisfaction Guarantee
super fast delivery, packed well, fits to phone perfect. thanks to store. highly recommended.
Fast delivery quality good store recommend
The cover is excellent, it's very pleasant to the touch)
Order received same as advertised in record time, store highly recommended
The cover is good, came quickly, to the store Thank you very much, I recommend!
Very high quality in appearance, let's see in the case. I took my husband to enter the card and rights. There's a pocket.
The cover came in a general parcel of the week three to the Kemerovo region. Good, we liked it with a cat.)) we recommend. Buttons are pressed easily.
All good. Nice cheholchik. Came within 10 days.
All ok.
It was for a friend and everything looked good ^ ^
Thank you very much for the beautiful and high-quality cover. I'm very happy with the purchase. The size corresponds, the color is very beautiful. Sent very quickly. The store and I recommend it definitely.
Took on the ssung A50. The former case lived 1 year. It's time to change. Bought this one. There are no complaints about the quality, except for two protruding plastic ties on the inside, which is pressed when closed to the screen. But they do not scratch the phone screen. Therefore, I advise you to buy!
All good thank you
It's all right.
good
Beautiful.
The quality is not bad for this money. Delivery in adequate time.
very good
Excellent