Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Puiki kokybė. Tikėjausi kitokio
Very nice and practical and it feels very good quality, the strap is silicone and the back hoop is metal, I would buy it again without thinking
The housing arrived very well packed, and the product looks very good quality I highly recommend
I arrive very fast, perfect cheese and the color is beautiful
lovely can't wait to install it on my phone
Perfect
Hull received in a little less than 15 days. Identical to the picture. Very happy.
Nice, fits well, But not used for charging the cell Charger wireless.
Compliant to image. Delivery time very long (1 month) but satisfied product quality. Supplied with lanyard but it to us to l'assembler.
I order not for the first time, the cover is excellent, but this time I came a little crumpled. Hopefully straightens up over time
Faithful to the description, good quality, I recommend it.
Solid and effective color faithful to the description. I recommend another
Cute cover, pleasant to the touch, there is a loop in the kit
The cover came quickly. Of good quality. I just thought the color would be slightly darker
Received quickly and not disappointed article I have even recommended thanks
I am very proud of my purchase my sound shell as in the photos and delivery to was fast I recommend.
Pretty.. Beautiful purple pink color however be careful by cutting the packaging you risk cutting a small piece of the rope at the same time and it will be unusable...
Super beautiful case. Color is very beautiful. Super fast shipped and definitely recommend!!
Quality is good, delivery 2 weeks to Orenburg, I ordered one color, then changed my mind, asked the store, he agreed to change without problems, thank you very much)
Foremost perfect
Excellent iPhone والسامسونج ملمسها سيلكون but are plastic hardback and are not like rubber, والتصاق magnet excellent strong ومسكة hand good stand tough, will be raised additional comment after use long✅
love it, exactly as described, fast shipping, great color
Beautiful case, And the store responds quickly to messages.
Recommend! Very fast delivery
Perfettq
it was the second time I ordered this phone case in a different color. Very fast shipping, received it in 9 days (Netherlands)! Love the colors. The color is a little bit softer in real but I really like it .
Compatible for samsung s20 fe matches perfectly fast shipping
AMAZING! Snug fit - nice quality material - arrived super fast to Australia
Exactly as the picture. I have the green ordered and the color is just as beautiful as on the picture. The cover is flexible and lies well in hand. The fixed ring on the back is very practical.
Nice, exactly what I ordered! And arrived so fast
Excellent product fits perfect.
Je recommande ras
As seen in the image. I like it. Fast delivery.
Shipping in Lithuania 2 weeks. Cover fits the description. Lace is also there, but did not see it, because lying alone in an envelope. The phone as a native village. Recommend.
very fast and very good!! I love it!!!! thank u store
The cover is excellent. Inside is a velvet backing. The color is very saturated, as in the photo. Nice matte texture
came superfast. looks cool. fits the phone perfectly. holder seems like from metal, hard and sustainable. most likely i would order one more of different color
Exactly like the pictures. Inside has a protection like fabric. 100% recommended
Très bien
I love this, it's worth buying.
Case is what you need. Delivery fast, sit tight, looks good, all the holes are matched perfectly. Magnet holds does not fall.
I order not for the first time the store advise quickly answers Love its goods very much
Same as 3n the photo
Cover class! I sat down like a native, looks super. Came in 10 days, which at all surprised. I will order another color!
is arrived within more then 3 weeks to holland, very soft and nice color is good quality only i do miss something to put the thing together in the case! so i cannot really use it
Very beautiful pleasant and color exactly like the picture. .. Whether I am considering me another order shall :)
They are very nice and resilient.
Attention not compatible with induction chargers.
Excellent quality cover, as seen in the publication, I arrive much faster than estimated.
Pretty shell conforms to the description
Excellent cover and many times and magnet, convenient in the car to attach, the magnet holds perfectly
the colour isn't bright. not neon. like mentol
Very nice color according to the picture
the item is great, it came to croatia in two weeks
Ideally approached, all buttons are easily pressed, I highly recommend! Only if you have a wireless charger, similar to the plate on which the phone is put on top, then the magnet on the case will not let you charge it, you will need to remove the
Excellent case, quality for your money at altitude
Highly recommend, is super. Looks exactly like the picture, zrobiony with good material.
This nicely
Fast shipping, case well made :)
Fine.
Great case
Case fit. All good
Super fast delivery. The magnet on the back works good. Strong but flexible material
Order arrived quickly. Good quality. I bought it, as my daughters favourite colour is turquoise. Unfortunately the colour doesn't match the picture, more like light green/sage. Pity is not turquoise
Exactly as I wanted in addition it was very fast thank you
All according to the description. Case przyszly faster than the spodziewalam.
jolie
As the description
Cover straight Topchik. Coltsotsotsotsov holds on. The color is beautiful and the texture of the cover is pleasant.
Good Day to all! The product corresponds to the description, delivered in a short time.
Perfect high quality nice. The color as in the picture. And protects nicely the telephone. Thanks recommend store
As the photo. happy shopping, came early. store recommend
pas fluo dommage
Très bien
Arrived in Milan in 14 days. The product is quality. Recommended!
Such as the photo and good quality I love
Excellent quality, the color really liked, delicious) has not yet tried it on a magnetic, while I'm waiting for the magnetic holder to come for the phone in the car
Just like in the picture. It was ordered on 11-07-2022 and arrived on 23-07-2022 at the CDMX
very good quality, fast shipping
Looks and feels very high quality. The color is stunning
Housing quality nice, exact color like the picture, very nice
Very pretty
Great case!!! Super quality gentle color is not as saturated as in the picture.
I bought it during tye 10 days delivery special and it arrives within the 10 days. Wonderful!!
Super fast. very good.
Matching item perfectly fast and neat shipping
it's redder than the pic but still nice
Excellent Product, arrived early
Hull conforms to the description, nice material and good grip thanks to the ring. Protects the camera well thanks to the rim around the sensors. I recommend this product.
Very high quality, quickly came to Tyumen, very satisfied with the purchase!
great product, as the description, already using it!
this is my 4th time ordering this, love these cases
Very good case for my Smartphone. The ring behind is not too big and it allows me to put it on the magnetic support of the car.
top
An excellent version of the cover for Voi money
Very good material and color as in description Took a little longer than usual.
I thought it would take longer to arrive, stall it came from China, but did not take much and very beautiful cover
It was for a gift, liked it very much as it is the description and went well secured on the packet plus fast shipping.
I really like the feel of the case. It's feel very comfortable and soft to hold it.
great case! well worth every penny. durable and fits perfectly. color and style is exactly as pictured and advertised.
Quickly gets dirty, from the side of the screen is not a complete fit. So to speak, the edges do not hug the phone. I do not use the case in the end
Very nice Hull, color that pulls to the almond green instead of turquoise, very dog anyway. Very sweet. Very satisfied, I recommend.
It comes well wrapped, the material is correct. The quality relation price is correct. The color is expected.
Very beautiful case for leprix need not s'en priver. Color top.
Covers are super, soft plastic. The rear mount is spinning! Delivery fast! Thank you very much store❤
Very pretty and solid
Very beautiful case, came super quickly. I definitely recommend
I ordered the case in yellow and the tone is much clearer than in the supplier's image.
Product arrived fast in Brazil. Like description store. Was on my S10.
I loved it, the color is the same as the publishing. The shackle turn smoothly, the circle is metal, allowing you to place it in the brackets for auto magnetic. Wedge perfect with the telephone.
It looks perfect and the material is very soft
Very good material, I recommend, I arrive Well packaged meets all this beautiful
This is my first time buying from this app and the truth is impressed, I arrive before the estimated delivery time. Regarding the product I love is equal to the photo, good material and I love that it brings lining on the inside as it protects the team more.
Cool cover!! Waited about 3 weeks.
The case is excellent, in Minsk delivery 3 weeks
I liked it, the material is good and the price is very cheap, compared to buying it in my city. She's prettier than I thought.
took along time to shipped I didn't asked for combined shipping it took 2 months to arrive
Fits perfectly. And Super attitude.
Product according to the description, received in 12 days.
The case itself is of a good quality, the internal fibre is glued properly. It seems to be a bit too tight though, and thus doesn't fit perfectly; one of the cameras is slightly overlapped (doesn't affect the photos taken). The ring feels a bit loose but works as destined. I can't really complain for this price. Would recommend!
looks great but unfortunately it doesn't protect the sides of the screen
A good tight cover, sustained the inspection with a cat!
Super beautiful and durable cover. Shipping was done fast
didn't receive a strap, but the case is great!
Ordered a cover. I came earlier than mentioned in the description. Very good quality. Stylish color. Strong Magnet, very convenient in auto. We recommend unequivocally
All as described and the product is very good workmanship!
very beautiful and quality case. Got one for galaxy S20 fe in cyan. came super fast. ring holder is sturdy and well attatched, spins around how ever you need.
Exactly as in the description, it came in less than 2 weeks
Color is a little more off as pastel color but quality price is excellent
It doesn't fit very well with the cell phone and it looks weird. It's the right model the previous ones I asked for were perfect.
Beautiful cover, pleasant to the touch, color as in the picture, perfectly sat on the Samsung s20fe
Really nice shell as in the picture
top pour s20+
Everything is fine)
The goods came quickly. The cover approached, everything suits, there is no smell. The quality is excellent.
Trop belle
Excellent
A strong smell of silicone, I hope it will fade. Otherwise, I can't give it to my sister who's doing chemistry now because of cancer. My cover on the iPhone is the same at all no groin. The color is not so pink, but slightly redder. As on the phone I do not know, I bought it as a gift.
The material and color exactly correspond! The case is very good
very good fast shipping
It looks very good quality.
Super quality frankly But that but almost 1 month to arrive
Perfect but the color is much clearer than in the photo .... too bad
Very cool, pleasantly surprised. And the color pink, very well… I quite
Arrived after more than a month but complies with the description. Only downside. It was not the color to wish
Perfect! Very good quality and ring behind is magnet. Perfect for car holder
I like the case however the color is not what I expected. It's is more of a grayish blue than a periwinkle blue like the pic.
I sell it to my uncle, I 've come to Mensh Chim two types.
Wszytsko consistent description
Very pleasant to the touch, soft. Very convenient ring and convenient magnet, for use in cars. I like everything. I ordered exactly the same, but at another store, but for three or four months very much peeled paint from the cover. Let's see what happens to this.
Too beautiful color is gorgeous!
Beautiful case! Loved! Color slightly darker than the blue AD, yet beautiful!
Fits nicely
All Super came quickly recommend
2 months passed. But can cause the situation in Russia since Feb. Fits perfectly. Very like. But later day edge has a little shine. How much does not clear.
really like the look and the feel of this case,colour is amazing!
The cover came quickly in 15 days. The color of the cover, ring and lace is different. Not critical, but... At the first dressing, the lower window of the camera was closed, it was necessary to pull on so that it became less adequate. Holes do not match everywhere. The speaker on top is slightly out of place. The sound is heard worse, but, not critical. Bortiki are good, high, but not everywhere close the edge of the phone. I bought a regular bumper while I waited for this for the same money, but it's better. Disappointed.
Thank you store, very quick delivery.. I'm very happy..
The product corresponds to the description. I really liked the cover. I sat down perfectly.
The cover is more pink, light. Quality. The ring is tight. Touch-matte, smooth silicone. There is a small smell of rubber
Just what I wanted. Very comfortable the ring is very nice too. Loved the color.
Ordered on June 22, received on July 15, Hull really great, recommend 100% !!!
Delighted! Color the texture and the price!!
great fast delivery
very nice. recommended
Compliant description
Very nice nice case. The set was a rope in hand
cover for samsung s21+. looks like described. cover is flexibel and has a soft inside for minimal damage when using. i recommend the store.
Great, delivered to Slovakia in 13 days via courier.
Beautiful and quality mask. Very fast delivery
Color blue but very dark is not the same as shows
Simpotny, my wife liked.
Very cool
Great!!!
Norms case