Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tout est très bien
Arrivé très rapidement, est très belle couleur, le même que l'image. J'AI adoré
Pas envoyé, peut-être que je n'ai pas appuyé là ....
Jamais super sympa. Parfait pour Huawei P30 Pro
Labai patenkinta. Je le recommande
Très beau
Excellent, arrivé en Egypte en aussi peu que deux semaines, recommande le vendeur
Je suis très surprise de la rapidité avec laquelle il est arrivé, le produit a été reçu tel qu'il est annoncé, il est de très bonne qualité et est devenu très précis je suis très contente, je recommande fortement ce magasin car il est très satisfait et il n'y a pas eu besoin de communiquer avec le vendeur car le service est le meilleur. Merci.
L'étui est arrivé en 13 jours. Beaucoup plus vite que promis. Compatible avec huawei p30pro. Tout va bien.
Merci très beau, j'ai attendu longtemps mais le vendeur l'a encore une fois expédié, car il n'était pas arrivé la première fois.
Mignon produit. Est venu avec une dent.
Vraiment joli téléphone couverture, ressemble exactement comme sur la photo, JE l'aime, extrémement recommandé❤️
Super mignon! Le meilleur que j'ai reçu et très belle couleur.
Livraison rapide, produit de haute qualité belle, recommander
La commande est arrivée rapidement. Tout est comme décrit. Merci beaucoup au vendeur.
Bien emballé et en combiné expédié rapidement
Apupin, cool que la caméra couvre pour ne pas se rayer
Réception rapide. J'aime beaucoup la pochette❤️❤️❤️
Magnifique, comme sur la photo. Arrivé en 10 jours, super rapide.
J'AI adoré, le silicone est doux, apporter anneau à soutenir le téléphone et a été très rapide
Parfait, belle couleur, taille parfaite, juste comme JE m'y attendais, et est arrivé à Mexicain super rapide moins que 2 semaines, vous aurez plus couleurs
J'aime beaucoup, j'ai probablement déjà acheté les couleurs de ce modèle. Dans environ un mois, le carreau d'or est lavé. Ou la bague tombe. Mais tout est vraiment cool.
Jolie merci
Sa belle comme l'image
Tout comme décrit, très bien fait, a l'air super.