Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
No leather, but it's ok
The delivery was very fast, and the product is exactly as in the picture. I really recommend it! :)
GOt the products...looks good, happy customer. thanks!!
really good store. best relation between quality and price
Great. Fast delivery. Value for money.
Cover Texture is nice. Good quality. Fits perfect S22.
Good product. Very fast. Very profesional store. Thanks
a+
The case was made with solid plastic and the leather texture looks good It looks like a super expensive device and I feel safer
Green in real life is darker and slightly blue, at the top where the camera is not clear to me a slot, for which it is ??? I do not understand
Very beautiful case, looks dorrge than others It is a pity that there is no purple color, I would buy more
The cover is of good quality, in the photos of course it looks better than in life. The panel of the closing chamber is metal, it looks good. In principle, a good cover. Came to Moscow in 3 weeks. I bought a case for S22 plus. February 26, up to a rise in price was 380r. I'm happy with the purchase!
Excellent quality
great and fast thank you
Good product! I recommend this store!.
just perfect for s22 ultra! very good looking case
Color picture and otherwise beyond low look four can shine
Good product and fast delivery
As it comes in the photo, I love it, and it is very precise, it is made of plastic but it seems very cool, and for the enchanted price
Great product, great store!?
It comes just like the picture
Anyway, good stuff I like the brightness of the. Camera tap.
top
all is ok
Very good quality, the excellent store, fast delivery.