Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sound quality is like second purchase
The parcel received everything works fine, but for a very long time they sent, the quality of the cable is all good like quality in Braid, put the present in the form of stickers thanks
Excellent.
Super quality. Works. The only caveat, computer sees them and thinks that wired headphones.
Quality and fast delivery. UGREEN thanks!!!
They came very well, it's as published, I recommend
Aaaaaaaa
Everything is as always at this company at altitude, it is packed well in quality Tobe pinched there is no cable very high quality braid good, I do not know about the sound one.
We order not the first time, excellent quality. order will not regret.
Product excellent quality✌
Extension cable is very good, quality, I will order more! Very good store and great store. To the seller Thank you very much!) I advise this store!
As always, ugreen is fine! Came quickly, the quality is satisfied!)
Looks good as everything from Ugreen. Have to test it though.
Good product
Connected, works. Glands are excellent with the course will not fall apart. Can take
Like every product of "UGREEN" excellent quality, and as a recommendation, do not look for the best price, in these items, the quality is perhaps higher cost, but justified 100%, only UGREEN has the highest quality.
Braided Cable great quality, ends with excellent finish, and preserves the quality of both the headset microphone. Delivery very fast for Teresina-pi, 3 weeks.
First one got lost somewhere around the house but worked great. So bought a second/new one. Kids happy.
Item as described. Great quality as always from Ugreen. Highly recommended!
Excellent cord, how it works as it should, if something happens, I'll add a review. I can not provide the photo report, the camera is broken.
Very high quality shielded cable, soft textile top layer insulation. Fast shipping.
Got it. I like it so far. Stickers put.
I took it as an extension for micro.
Very good cable recommended.
Accurate description (slightly more length than stated which is a good thing), great material quality and metal connectors are durably constructed. Shipped very fast, too.