Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works perfectly, I highly recommend, excellent quality
Very good furniture product, the network cables (1m) intact and well sealed and arrived on time, satisfied with the store.
Product is according to the description, arrived, fast, intact and working well.
good quality.
Ugreen always everything is fine, not the first time and not the last order of their products) the cable is excellent! Even the stickers put as a gift it's funny and cute) and ordered two different goods in the store, asked to put in one package-they did. Thank you, I recommend this store!
Work perfectly here and greatly improved the Internet
Everything corresponds to the description. The goods received in the branded packaging, which corresponds to a quality product. Fast delivery, ordered on January 15 received February 2. Cables have not yet connected, I will add a review later. To the store many thanks for the fast delivery.
Excellent as always, Brand highly recommended.
Good quality Cable, the quality of information transmission is very good and doesn't seem to have any kind of problem. Satisfied with purchase
Product good quality I recommend
good quality
looks good!! Ugreen quality!!!
excelente
Good cable
A very well made cable. I recommend.
Arrived quickly, a cable of excellent quality, as a gift put cute stickers) Thank you!
Excellent store, continue buying sure
Perfect product, received early Recommend
High quality cable, used to connect my TV to router, am quite satisfied with the quality, the only downside was the delay in delivery, the store sent the same day, but the post left quite slow the rest of process taking over 40 days to arrive in my address.
Cable norms, as a gift put stickers
Products ugreen are out of base good! To mention the service that is by far the best I ever received buying on AliExpress.
Ok
Took longer than advertised to get the cable, but quality and price are good
Very good, recommend 100%
All OK