Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Unlike product from "Unnlink", this KVM works with my HP laptop and G502 mouse, and even no additional power needed. Will try adding mechanical keyboard and a numpad later.
I bought second one. Works fine with windows, linux and android. This product allows me to use 5m usb extension cable for my pc driving wheel, which is in another room. Thank you ugreen!
Both the USB the HDMI switch are excellent, worked very well. Super fast.
Excellent quality. Using keyboard, mouse and graphic display USB 3.0 auxiliary monitor vertically, using Ubuntu 20.04 and Windows 10 systems, the exchange in switching occurs normally recommend.
Delivery very fast (around 12 days). The product is new and works perfectly. The ugreen has excellent products
With native wires and a small load-clave, mouse, webcam, it works normally even without additional power. Stuck under the table on two-sided Scotch.
Compact, works exactly as expected. Quick delivery. Best regards to the store.
Works very well. The power is required only if your USB device connected external demand. Otherwise, is just plug the devices and be happy. Very fast switches between computers. Now can use a keyboard, a mouse and a printer in 2 computers. My computer and my personal computer.
Excellent UGREEN, never let you down, and they always send in some other detail, sent me some stickers. Thank you very much!
Perfetto! UGREEN the Best!
As long as everything works
Bought the USB and HDMI switch. All came very well packed and working perfectly. My monitor has worked normally at 144Hz. The USB devices are recognized normally and no interference (in my case is without wire)
all ok
Despite the current situation in the country, the goods arrived in St. Petersburg in 14 days without any delays. In the kit to the switch there are two sufficiently thick cables USB-A 3.0 (male-male). The box itself is small, laconic fit over the HDMI switch. Yes, I use two different devices to switch USB devices and monitors, because. Cases are different up to the fact that I really need only a monitor to switch without a keyboard/mouse. And now this SEAP is assembled))) by the way, when using the mouse from Xiaomi (silent), there is more flexibility due to the connection via radio (USB dongle))) Well, if anyone has a question-switching (with already installed equipment), I do not have in ~ 2 seconds, and when switching any foreign clicks or signals.
it does the job. it works even without the power aupply
An excellent thing for switching yusb between two devices. Connected the mouse and keyboard to the computer and laptop, the monitor with two inputs, there is no need in the video switch. Took yusb 2.0. Delivery month, packing is excellent, quality thing.
Beautiful Thing! If in the workplace two computers-an indispensable gadget
Everything is fine! Top store. As always, everything is on top
Excellent Product
Great quality product! Worth every penny! Very well built and with great workmanship! Without burrs. Works well and makes the keying quickly. Recommend.
Works without additional power. Included are meter wires for connection.
Everything came quickly and already works
It works very well and without lag, it always starts on the 1 although the only on equipment is the 2, I would have liked it to detect it, otherwise everything ok
USB power shortage problems left to put the power line splitter some buy the long one. Working day still USB power shortage problem hot long harness. This splitter problem wasn't me. Otherwise, the only product is tidy and well operation.
Really works in USB3.0. Recommend buying, 21 straight days to receive. Much practicality wearer 2-3 computers, using a single connection to the keyboard, mouse and HD external avoiding exchange exchange connections USB everytime u want use a specific device. Recommend the store, product quality, original ugreen.
Works perfect! Needed this USB switcher to connect my mouse/keyboard on both pc and laptop.
Great product working perfectly
Everything is fine. Arrived in 5 days.
Very good product, complies with the promises, serve as a hub USB 3.0. Recommend.
Product very packed and made in 15 days in Sao Paulo. Makes the switch of peripheral well quickly!
One of the best purchases I made in recent past. I have 2 workstations one for office and one for home use. I can switch 1080p 60fps camera, Mouse , Keyboard and aux shared USB link to the keyboard without even having to power the switch.
The device has a premium feel, but does not work well with all USB devices. My keyboard works perfectly with it, but my mouse sometimes spontaneously disconnects for a second, and occasionally doesn't even come back without intervention.
Works perfectly. Called a microphone (HyperX quadcast), mechanical keyboard, mouse and webcam (C922). Work normally without need auxiliary power.
It arrived a week earlier than indicated, completely new and sealed, working perfectly. Includes 2 USB 3.0 cables. Compatible with PC and Mac, I use it on both and it works smoothly!
Excelente spliter
excelent quality!
Fucionou perfectly. Used to share a web cam between my two notebook and work perfectly.
Exelent KVM product! Works as expected! I bought this to switch (my mouse and keyboard) between a Windows and a Linux (Mint) computer! Simply by pressing the button it connects the devices to one computer or the other. The USB labels at the back (1 and 2) are inverted, but you can simply fix this by changing the order of the cables. It works also as a usb hub if connected only to one pc. In other words you don't have to connect to both computers to make it work. Up to now I only had once to reconnect the USB cable from the windows pc to see the devices, it usually works without any problem! Highly recommend it! Thanks store!
Excellent product. Came very well packed and arrived very fast.
Perfect!
Very good, best value
Arrived fast and delivers what it promises, great switch. Only caveat is that the cable to connect the computer is very short.
Excellent switch, quality wires are included, even an additional splitter for it is no problem
It came in 6 days. I use to switch the mouse and keyboard between two computers. Switching is not instant, it takes a little time. But it's still more convenient than pulling wires every time or having 2 sets of mouse + keyboard. I'm happy)))
Very good shopping, I arrive very fast to Chile
just perfect
nice
Excellent product and super agile, arrived 15 days early. Top too. Flawless, arrived all very well packed.
Excellent quality, extremely fast shipping to Canada (10 days).
It came well packed. Perfect when you have 2 computers and one keyboard and mouse. Switching fast works even without additional power. Which is here by Mini USB. I took it for devices a la Clava, mouse, webka, etc.
Great quality product, met expectations and was very quiet. Received in Betim/mg in 21 days and not taxed.
I am really enjoying using this device, facilitated the exchange of peripherals, what do the exchange between the notebook and the MacBook, very fast.
Arrived quick and well packaged. Even came with bonus stickers. It works perfectly
Very small and neat box. Brought a day after the order (Moscow). There is a slight drop in speed when working with a SSD drive, but it is for sure due to the length of the cable. If connect it with a cable about 20 cm long-the speed will surely be the same. So that I would like to improve: 1. matte, not glossy plastic. Note how the monitor is reflected on the case, as on the mirror :) 2. light bulbs 1 and 2 channels of different colors go at least burning figures. And then between the bulbs 3mm and the inscription Gray on black. In short, it is not clear which channel is connected. So I marked white marker where the bulbs are in order to see them in the dark. 3. it is better that the connectors input and output were on one side. All the same, cables go one way. Yes, I understand that then the device will be more and not so neat. 4. Application to computer so that can be switched between channels combination of buttons. There are KVM where this is implemented. Recommend!
Tried at work, switch between computers, in principle, for the sake of saving space on the table option is not bad, long cable USB-set-off. Do not put extra. Power, if you need to connect the printer (from the instruction) or that what eats a lot of energy through the USB, you will need to buy. And so Clava/mouse + 2 Flash drives without problems.
Came quickly! Works great!
Everything is as always super, thank you very much! Very fast delivery to Uzbekistan.
good
Fast delivery and the product was not taxed. Great product, helped me to better organize the work with two machines, removing the need to purchase a new peripheral.
Device as the description, very small, come with 2 cables USB 3.0. Not taxed, arrived fast. Recommend
The case is well on the table, does not slip, does not rub. Excellent. In the kit for the cable branded-also good quality.
Perfect quality, good packaging. Works as a dream.
Connected a stationary and laptop to this device, switching lightning, and games are also sealed
Perfecto
works as expected :D
Very good brand, product quality and works perfectly. Can buy without fear. Just be aware that you need, ports USB 2.0 or 3.0. Particularly recommend 3.0.
Delivers what it promises, is very discreet and not taxed
Eggsllent product! It does work like a charm, it comes with 2 USB cables and that’s all you need, I have a mechanical keyboard, a gaming mouse and an usb headset, everything working just fine on both computers. It does have a micro USB jack so you can power it but it’s not necessary for the peripherals that I have. Do not hesitate, you are going to love it!
Excellent quality, thick wire USB kit, connect-work)) courier delivered to the door
Simple and practical, excellent recommend too. Received fast and not taxed.
Beautifully packaged, works perfectly. Arrived in 10 days.
Useful and high-quality MKV switch, like all ugreen products. Thank you
Works fine, without complaints. Everything came quickly, I actively use it. It is certainly more convenient than an extension to translate
Very fast delivery. Just a couple of days and goods postamate.
Works perfectly. I'm using it to switch a webcam and a headset between a Mac and a PC.
Excellent, exactly as described, only GRIP 1 button and everything worked perfectly. Keyboard, mouse and webcam connected. Very satisfied, GRIP 1 button and it Exchange. Using here with Windows and Linux
Fits the description
Works perfectly and better than the USB version 3.0-there is no problem with the keyboard A4 tech lv-300h (shutting down spontaneously) and with USB 3.0 Flash Drives (drives drives
I use this to switch keyboard and hubs between PC and my laptop. Works pretty well. Hosts see it as being unplugged from one host and plugged into another. Pressing the button disconnects it, releasing - reconnects. Usage of type A ports as device connectors still puzzles me.
New seal packaging, nicely made product. Love these!
Excellent Device, works perfect with my razer devices :)
Works perfectly for switch devices USB Estre my personal notebook and work.
The printer works. Micro USB power is not required
Everything is perfect. Super well packaging and with your two usb cables so you can connect the devices. Purchase 100% recommended and fully functional.
Very good, arrived fast, works well for keyboard and mouse even without the power cord and the store is really helpful! Recommend
great product, 1st class construction. works fine with Mac Bigsur and PC win10, sharing wireless keyboard & mouse and wired trackball, without external power. so fast delivery, good packing, no tax in Brazil
Excellent purchase! Fast shipping and sensational product .. Can change the devices between 2 computers quickly
Excellent goods, fast delivery. Sending from Russia came for 5 days in Samara. The box came in excellent condition, itself smashed the bug before the photo. Two cables in the kit, everything works. Recommend
Delivery of the SDEC in a week. Everything is fine.
Everything is fine. Got half a turn. It came quickly.