Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product!!!
Fully corresponds to the description. Very good quality. Very good store. Already repeatedly ordered from this store. Quality as always on top!
A good cable, I will still take it.
Products ugreen require reviews. Super fast delivery!
Description corresponds to the delivery of the month, the store Thank you very much.
Excellent and fast sending.
Great nice lovely wire, come quickly, the store is adequate. Would recommend a good product at a good price. Summarizing all the above: excellent good fine wire, come quickly, the seller is adequate. Would recommend a good product at a good price.
Fast shipping. Great price. Quality is on top. Excellent. I look forward to doing business again soon. Thanks...
Very good pachcord, I'm going to replace everything in the house with such.
All right.
good！
All OK. Cool cable. Already second ordered
Excellent cable for small distances from half meter up to 10 meters, very soft and comfortable, the main thing is not to use it for Poe in any form, there really all strands very thin and copper wound around nylon thread, I have one wire cut my curiosity
Fast shipment
Serious store, quality product, I recommend !
Excellent soft cord, I recommend to buy!
Excellent quality thank you
I recommend the goods and the store. The product fully corresponds to the description! The goods came 17 days before Tyumen. Track tracked. Packed cable in a branded zip package ugreen, plus put a small bonus, stickers. The workmanship is good, all connections of the wire with the plugs are dense, nothing is sewn, a quality outer braid of the wire. The RJ45 connectors do not have the quality of plastic good burrs, the laptop connector comes with a little effort. Speed does not cut. The main advantage of the wire, for me, is that it is thin and easily sinking, you can unnoticed and neatly lay it behind interior items. I took 2 meters for the router to remove the thick and oak cable that the provider laid. I liked the cable, now I think I'll throw it to a stationary PC, I need 5 meters, plus a RJ45 adapter from ugreen. Not the first time I buy from ugreen, always a quality product. A simple and utilitarian thing that is sometimes just necessary. Thank you seller. Goods are quality.
Can't go wrong with UGreen.
working great
As usual, at-ugreen-always fit all.. Quality and delivery time are absolutely fine and recommended!
It's OK!
Very good quality product, fast delivery, I recommend the store
The cable is great and works perfectly, it really impresses by be so thin, in photos I put it on a pen to become clear difference
Very good I recommend it