Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I 'd buy it again with my eyes closed. Exceed my expectations. I'm glad. I can already listen to music from my mobile in the car.
Reliable high quality items
Product conforms to the description and a delivery within an acceptable time for Morocco. I recommend this store for you.
working fine fast delivery to Lithuania
Very fast delivery, excellent product
Arrived all OK, perfectly working
B1 fine cable but it seems to me quality
High quality Cables I have ordered several and never failed me. I recommend this manufacturer for quality and fast shipping. It comes perfectly packed. Good price with excellent caliad.
Fire!! A long cord, reached quickly, in Russia, and it well accelerates delivery
Great cable. Quickly came to Brasil
Perfect in any way the size is perfect, (I needed a cable to connect a headset to my VR headset without being bothered by the length that hangs and I needed a bend plug for better durability) delivery in only 1 week while it was planned in 1 month!
Received in 17 days and in good condition. No issue. Recommended.
As Always a Great Product A+++++++++
Good quality lead
Goods OK, Seller Fast shipping goods. Recommend and goods and Sprzedawce
Good furniture product quickly came recommend
The cable is flat, flexible, spring, because it should not get tangled, but it looks flimsy. Check for stretching did not become :) The plug is small enough. To connect to the headphones, probably, the most it is from the point of view, so as not to interfere and not to feel, but constantly drag it will be uncomfortable, because the plug plug that in this scenario will last for a long time (purely visually), perhaps someone will pull just for the cable, not the plug. I took it for connecting the speakers to the controller, because if it does not touch, I think it will last much longer :) but I regret a little that I did not take the cable the the In general, time will show. In the unshaded nest sits tightly enough. There are no complaints by sound, although the length of the cable is 5 meters. The meter corresponds to the claimed. The security code was verified. The package without damage reached Moscow in 12 days. Delivery was carried out by the DPD service to the local post office pickpoint
As always, all is fine. Thank you very much. Seller and firm rekmenduyu.
good quality
super satisfait
Thank you very much! With tracking, not for a long time!
Delivery slightly longer than promised, but not critical at all. There are no questions about quality, it works.
Hi, as advertised works great thank you
Very good product as usual
This brand in advertising has long not needed! Delivery (Ukraine - Rivne) -three weeks. The departure was tracked. It is packed standard for such goods in a branded package from popirka. Everything corresponds to the description. The cable is looking strong, good in branded packaging! All working. I take not for the first time and always happy with the service of the store and the goods! I recommend to buy!