Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very god
Good cables. Use for a long time this firm. Have they all-at work, home, car and so on
Delivery to Moscow less than a month, the track is tracked, good packaging of the goods, excellent quality, the order is satisfied, I buy from this store constantly several years, the description fully,
Very good tnx a lot
A cool magnetic cable, connects deliberately, the cable itself is magnetized well, it's a pity for a long time, or then lost such a connector and wait a month
Great cord. The plug works only in one position. (That is, insert it need correct)
Everything works. I take the third time, all Hood
It works fine. Come quickly.
I buy not the first time, excellent quality, I'm happy with the purchase, I recommend
Excellent.
Excellent magnets. In the connector hold securely, magnetic to the answering part of the wire-strongly. Data transmission-supported. Transmission speed-did not check, for me it does not matter. Depending on the charging unit and wires-supports and fast charging.
Using note: jack to iron or other metal objects asking if charger or wallet. Easy enough to electric value a lot or wallet.
Good product
As always class! The third time I order from this store and everything is fine!
The product corresponds to the description, well packed, quickly delivered. I recommend the store. The product corresponds to the description, well packed, quickly delivered.
It came quickly. Everything corresponds to the description. Charging and data transmission work. Magnet strong. Let's see how long it will last. It's okay for now. Recommend.
Goods norms that ordered and sent. Works.
Great product
Everything is okey.
As always excellent
Excellent quality
Very fast delivery. Good quality.
Not the first time I order this product from this store. Alas, over time charging is lost or out of order, so I periodically order new ones. The seller is quite adequate, the messages respond, there was experience in replacing the broken cable. I have a regular customer, so I recommend the seller and the products.
All OK
Different adapters, do not take the first time. But for some reason the iPhone 8 month fail, rather than iPhone 7 work without problems over the years. When than deduced down iPhone 8 adapters do not work and the other iPhone, that is to say the killing at all.