Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So good
Corresponds to the description. For 600 rubles ideal.
Bom
I like this cover it looks exactly like the apple one that cost me $47 when I got my iPhone 13. I have pictures of both the only different is on the bottom apple has a large opening and it a harder clear plastic. This one is a bit softer. But at 1/4 the cost it’s worth it. And super fast as shipping and delivery. I’m still waiting for one I ordered 2 weeks before I ordered this one.
Produit standard et trop cher
Get all as written with high quality
Haven't tried it with the magsafe charger as that hasn't arrived, but the chase looks as described.
Everything perfect
Super!!!
Everything is super, everything is up, delivery 12 days to Sakhalin
excellent
I thought it was more tough, which is not much… But foremost excellent so far
the item is as described and the shipping was fast for delivery thanks
On delivery, the cover bent
With the store did not communicate, the delivery is fast, the parcel came earlier than the projected period. The magnet perfectly holds and charges the phone. Very similar to the original
Rocket shipping
Case not tight to the phone. The phone it loose. Price does not correspond to the quality
The cover as a whole will go, but not much different from the one you can buy in the transition
Good quality shell, compatible MagSafe a 100%. Will buy the same product.
Counterparts is very good.
Very good cover, does not differ from the original, in Ukraine came in two weeks. Product and store recommend!
I highly recommend, very good quality.
Great case!! Quality Super
Super fast delivery!
Make you satisfied. Quality think more surprised if