Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Such as description. Very friendly delivery!
Worth the cost benefit. Good quality material
Excellent item works perfectly
Works the same as the original, recommended. Fast shipping
Works perfectly and is equal to the original for a very cheap price. Recommended 100x100. Fast shipping
working fine. best buy!
A delivery delay of 5 days, but the item is compliant👍
It works super well, I just put the batteries and it syncs immediately
Works immacably well! No adjustment to do! I recommend
It worked perfect on 32-inch LG smart TV, I don't remember the model.
Exact copy of original controller. Looks the same, feels the same, works the same. The only difference - no LG logo, but it does mean nothing to me until it works. Thanks!
Arrived quickly and in perfect condition
Perfect thank you
Excellent Product, quality inferior to the original but it is obvious. Recommended.
Excellent👌
Works perfectly on LG brand TV. Fast delivery, seller recommend👌👌👌
Fast delivery to Austria! Quality like original!
Excellent product. Thanks to the seller.
Really fast shipping, as the photo says, very good product, works super well
Works perfectly😎😎😎
Perfect works, good quality is noted, delivery was in 10 days.
The remote is great. Lightweight, comfortable.
Repurchase .. Impeccable... just put batteries and use ..
Exact to the original. All functions work correctly. Perfect!
Quickly received, nor untested. Thanks to seller 5 *
Already took the same one. Works with both monitor and TV from LG.
I am delighted I recommend it Everything works the same Was to break the original controller Buy this to put batteries and the tv already recognized it Cool Very happy
It is sincerely worth a lot x lok okay, a success fully
TV remote, LG go very well, works
Product received as chosen, announcement, model and description. Buy back, it is not the 1st one I buy, my dog destroyed 2 and so I bought more 2. it has good workmanship and material demonstrates to be of reasonable quality and meet its purpose. It was shipped in less than 72h after the purchase and only did not arrive in hand before due to customs issues (quite time-consuming lately), but around 15 days it was being delivered. I am satisfied with the product and store/seller and it makes me understand a good cost X benefit. By EF (jul24).
Works well looks pretty good quality
brilliant thanks
As described, works well for me TV , perfect
Works perfectly in mi LG
It works perfectly, no need for any settings. Just put the battery, and you are good to go!
Perfect arrived fast and work right away seller 100% recommended thanks
Very good, worked perfect in my lg
Everything ok, works well and super fast shipping
Very good control excellent for me TV I don't need to set up. Arrived fast
Perfect! Works like the original
Replaces my original LG remote broken. Works well.
Excellent, behaves like the original control of my Tv.
The command is going super well, and for that price a pass
Excellent control as it is in the image I recommend it💯
Works correctly, good price.
I was skeptical that it could work and instead it works perfectly!!!✨ I took the model exactly the same as the remote control we have for nsotra TV LG They all work Keys and the piles are the average ones
Works on LG TV without any problems.
It works perfectly, it was in good condition and as is the original I recommend it
Works perfectly on TV LG
Bought for a TV LG 55, works exactly like the original, maybe the quality of the material is not equal to the original but does exactly his job, for the price I can only recommend it!! Fast shipping times!!
Is going phenomenal, and for this price… very happy with the purchase
Product perfect. Fast shipping. Thank you!
Absolutely perfect. The original keys were very difficult for them to recognize when pressing each button, it was horrible. This as soon as you press the buttons slightly already reacts. Command better than the original!! Ideal purchase for LG televisions.
Good quality fast delivery
The article as described works the same as the original I recommend it
Control is very good. All keys work.
Good value
The truth better than I thought and fast in sending...
Excellent Product, good materials, its cost is low, responds well, good size, the battery cover is kept in place, is really what they advertise, without problems it is worth its price and I would buy it again without thinking
Works perfectly and is very similar to the command I previously had of LG
Excellent universal control for LG brand served me for two non-stop models when buying the product, please take the risk
Works very well
Very nice, complete and looks like the same one that came with the TV. Very satisfied with my 10/10 buy
I just received it immediately unpacked immediately tried and good brilliant it works to delight, I advise without reservation, deadlines compliant
Perfect! I really recommend
Works properly, I recommend...
Product delivered on time, I liked it very much.
Perfect!!👍
Is of a good material
Very good I will buy more of good quality and it goes very well
Inserted 2 batteries, and works on my LG TV! Perfect!
Super good
Works perfect on my TV LG... great😁Fast shipping💯😍. ..De all confidence
fast shipping.. goog price and It works ok
Spectacular works well for the price that has to be how long it lasts
Perfect. Just like the description. Identical to the original although it hardly weighs. Works perfectly. Let's see how long it lasts. Many thanks to the seller
Many thanks great product
Everything was ok!
Great remote control take third time
Excellent product. I recommend it.
I received it 4days! That was so fast and good quality!Thanks
If it's shareable as my TV Thank you, it's LG
Good fast and safe
Perfect funcinal
It goes perfect!! Works very well👍🏻, Satisfied, arrived 3 days ahead of schedule in the Balearic Islands
Works super well and looks good quality, fast reach anthophagasta-Chile