Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I never thought to find a control that will fit my TV .. everything works correctly I recommend it in fact I will buy a couple more controls in case it spoil me .. The voice command works, the pointer works!!!
Works excellent .. It's within a week... Recommends
Perfect thanks to the seller for fast shipping 22 days to reach Peru-huacho
Everything is perfect. It is specified the first time and works perfectly.
Good product, honest seller asks if it served my TV he said yes and it really does work
Identical to the original TV, easy installation, excellent material and cost benefit
Good I recommend it
The control is functional at 100x100, everything works correctly, the synchronization with the TV is perfect product 100x100 recommended...
item is exactly what I expected. arrived in 5 days. components are satisfactory quality and all functions worked. just swapped out the batteries from my old lg remote. microphone works and the motion cursor works. feels exactly like the original.
Very good control I will ask for more
Very accurate as advertised. Recommended for other users to purchase.
Best original working!
Perfect voice sound perfect! Shipping was very fast
I connect fast. If it is a magic remote control
For the price. a top quality batteries in and it worked directly. all functions go like a 1
Like the original LG at the moment it works perfect only the pointer does not come out I will have to find out because but great
Looks good quality, it works but my TV doesn't recognize it.
Average quality of materials, works well.
Everything works. Including audio recording
Fast delivery and very good product. I'm satisfied
excellent remote thanks it's working very well
Excellent
🌟🌟🌟🌟🌟⭐️⭐️⭐️⭐️⭐️
LG control works with all its functions, voice, pointer, pulled to the first with the screen. Aesthetically 10 of 10 10 out of 10 quality In the. Photo I had already put a cover on it, it does not come with it, I only rate the control ok .. .
Great cost benefit, works perfectly on LG TV. Now only time will tell the resistance.
Arrived fast, I bought two already tested on the two sensational TVs, I loved note 20
The controller is perfect, I recommend the product 100x100
Well received. Works very well
I recently purchased from this seller, and I couldn’t be happier with my online shopping experience.
Excellent quality control, connected well on LG TV, recognized as the original. Recognizes voice commands well.
Very satisfied, its quality is very good and the pointer and the Voice Finder and others works...
Great proven product works well
The remote came very quickly. everything is super. works perfectly.
Works just like LG‘s magic remote
The voice command works, for this the batteries have to be powerful and good quality, product is original, came with a small burrs at the battery entrances, normal, I took it easy with a knife, now it's perfect to fit the batteries. I use Duracell AA rechargeable batteries.
Arrived in perfect physical condition, I have not tried it yet with the television. Meets expectations. Arrived fast.
Fast delivery the description corresponds to the product received, I have not tested it yet but it looks very good.
Excellent Product, fulfills 100% function, se. One ta very quickly to the television. Excellent material and it took 12 days to arrive
Working perfectly on LG All commands, including the voice command! Exceeded my expectations
The product to deliver summer quickly on time at remote control works very well I recommend
For the moment it has been great for me and it works to the maximum
Product fulfills its functions, delivery before commitment date. Excellent
Very quickly brought and the quality is also at a high level.
Exactly as in the ad and functional 100% on all buttons
It agrees with what was published with the seller arrived very quickly. It works as original all the functions of a magic control lg working, the only bad thing was the box was mistreated but it is not a problem for the seller but for the shipping company
It's gorgeous. Everything works. Recommend
Very good for price would recommend
Excellent, thank you
Perfect, works as original, Pointer and voice function, I would buy again, I bought your separate case
The order arrived quickly. Has some problems because the cursor goes crazy sometimes, but restarting the controller fixes it. The voice search, the center wheel and the pointer works. The only difference in functionality that I found with the original is that I could not configure it to handle the TV BOX, but for the price it seems to me something that does not matter
working very well as the original
Great product working perfectly and well similar to the original, I took a picture next to my original it is top
Good build. Delivery was quite fast. Yet to use it but i believe its an awesome one.
Works perfectly, good quality material, hope it lasts long enough, it was very cheap and recommend
Very good, quick installation, arrived fast
Nice
Satisfied with what was acquired, it arrived on the stipulated date. Well packed without damage to sight, I just need to check if control works with my tv LG.
All very well
Amazing! Was automatically connected as soon as I put the batteries and the LG screen recognized it immediately. The functionality is incredible and practically identical to the original, only the sensitivity of the cursor is very high, maybe you can configure it. But far exceeded my expectations!
Works excellent. Recommended. It's very fast.
Almost identical to the original, identical features, so it's perfect for me!
Everything working! Voice command OK! Arrow OK!
Excellent Product arrived very quickly in Mexico, all the buttons serve correctly except the microphone because you buy the most basic version, feel good quality 10 of 10
Original-works excellent and excellent quality
Good quality even though it is an alternative control, very fast shipping to chili, I bought the one with a voice and it works super well, the TV automatically recognized it
I arrived very well, identical to the original
Perfectly works the pointer all phenomenal voice for me my new LG
Sent as advertised. Perfectly recognized LG 43un7300
Great remote, similar to the original but much cheaper. The pointer works, the TV recognized the remote itself. In general very satisfied. Let's see how much it works-the original one served almost five years. Photo both, for comparison
It is the same as the original model, I would say that it is the same yet not tested, shipping and very very fast delivery I recommend the tender.
Although, the control is of good quality and works very well with the television, I did not manage to link it to the decoder. I'll keep trying.
Works perfectly, excellent quality.
Excellent sign without any effort and straight coding works in front of the TV
Well priced replacement Magic Remote Control for my LG TV, I know the gag about the dog chewing homework but in this my dog chewed my remote control (not the first one) so it’s great to be able to pick one up from here without paying a fortune.
It s ok.
At the moment super well, it is identical to the original LG, and it works correctly, up to the micro. I hope it lasts.
Compatible with my LG tv, very good and excellent replica, functional 100%
Everything works Lux I'm Satisfied
Good product
Works and links automatically, excellent
It works, I recommend it as much as possible
Very good
The order has been received and everything is fine already generated test of operation and is working without any news
Great remote. Excellent quality.
Very good product arrived super fast and is the same as the original
One of the best item I got from Aliexpress. It is as it is said. I am so happy. I love it. And my children too
Very good product in good condition I have just tested its functions and it meets my expectations, I already wanted to have the comfort of a good product and within reach of my pocket thanks first of all, the operation was successful at all times there was a communication by email and in the same application you can follow up.
Product of excellent quality, worked perfectly without problems to configure.
The product arrived without problems, regarding its functionality, it could not be configured with my TV also does not work the voice command or the laser pointer. But anyway for the courage I find it good.
Excellent Product, I recommend it
Everything perfect. Very easy pairing with the TV. Instructions in Spanish
perfect
Great!!! Works wonderfully, and received before the stipulated date, Fully recommended
Excellent purchase delighted with the remote arrived very quickly
Order in perfect delivery condition much ahead of schedule. Delivery, always communicating where it was etc
Great. It works the same as the original one. Previously, I bought a cheaper copy and was not satisfied. This one works without charges. I heartily recommend.
Remote control for LG . It works perfect as remote control but doesn't work as mouse, cause TV doesn't Copy it. good quality material item and fast delivery
It is identical to the original, as soon as you put the batteries it works perfectly and arrived super fast. Good buy
Works perfectly as described in the ads, highly recommend