Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good arrival is soft fabric and adjustable does not have rods.
it’s all right the “snatch” isn’t that great
wish it was longer but still good 👍
They came in after a week- they came in so fast!! Also had a bit of a smell when they first came in… but super comfy!!
It is nice but it doesnt realy work and shows through cloths
awesome
When I got it is was broke so I give it a 5 out of ten
it's ok ig I had to cut off the zipper part cuz it wasn't functional at all I barely moved it and it broke off would have been perfect if that didn't happen
Excellent👌
I do wish there was a smaller size option, since there's still a fair bit of room for me personally. But, it does a surprisingly good job at tucking your waist. You can see the outline of the zipper if you're wearing something tight fit like I was, but this will be amazing for my regular shirts and such. Can move around in it very easily too, easy to breathe
Exact size, ideal for sweat
Name ask for your size, please why I asked for it bigger in case it was very tight and I stay big it is very comfortable I liked the fabric arriving quickly
I was surprised by the exelent quality your brooches look resistant the closure this wide the grip on sale just need to put it on
Fit perfectly and wasn't tight at all
Quite fit they have to buy a bigger size because I am M and it tightens me a little very good quality
Beautiful, if you lower your waist a little, I would recommend that you buy a size less than they are, so that it tightens them well
It comes to the size I asked for it to be super good I like it makes you a beautiful figure and you sweat a lot I give it a 10/10
Maybe I need extra small but it’s okay
Works amazing still need to wear it more to get to my goal
Its quality is low
Well packed good quality material is sold I recommend this item the closure looks resistant we will test it in these days
was too small for me
I haven't used it but it looks good. It's the first time I'm going to use one, so I have no point of comparison.
I got a small and I’m 94 pound which is light but the small was too big for me, I’m probably going to find a xs instead
The quality is good to shape very well I love the body