Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good, match the description.
Good product, I liked it very much
Awesome it was great my dad love it
Excellent!
Everything works. Thank you. Muscle really strains
Thank you beautiful, item very fast arrived ALSN thought. Looks top, have not tried. Seller I would recommend
That's what I asked for and the same as in the photo, now to prove it to you. Thank you Mr. salesman.
Works fine. On the stomach holds, even doing household affairs, on the buttocks is peeled off when moving. Batteries little finger, two for each device. Let's see the result. And so 5 points
Works, there is a feeling, as in the end will be seen, delivery 5 days to Samara
It came quickly enough, the device works, so far I did not have time to pump anything, but it will crack well.
Cool thing, came quickly. Seller 5 +. The only embarrass for how much Velcro is enough.
Came very fast in 1,5 weeks That's how everyone would work.
Came the goods even before the specified period. Everything works fine. Sufficiently powerful, the vibration is well felt on the body, on the most powerful mode could not tolerate. Super!! Nothing is inferior to models for 10,000 t. + Additional adhesive pads are included
super store. highly recommend.
Perfect, it works very well, very happy.
Received very well as description I advise you if serious store I put you the photos
J’ai pas encore essayé
Don't give me enough sensation
Super, I recommend
Perfect, thank you!
Трясет что надо. Берите - не пожалеете!
I came quickly in two weeks. Packed neatly, everything is whole. No damage. To each overlay there is a sensor, which is fastened on the buttons. All in working order. You can choose the program and power. Power from both weak-relaxing and intensive-reducing muscle. About efficiency I can say from myself: it will not help to lose weight, if you want to drive excess fat, adjust the food and go to the hall. This toy can be as an additional procedure-supporting))) for its money-Super!!! Recommend store)
Works beatifully. Each device requires 2x AAA batteries, not included. I am using during the training, and it promotes a big power up. I just think the manual could be improved, showing the correct position to place the devices and the difference between the modes. I have particularly struggles to use the buttock ones, very hard to find the position and the device is not strong enough to such a big muscle (in my particular case, as a Latin woman)
Arrived very fast OBR store working # all right
I came very quickly. Haven't checked yet