Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery fast. Training Device is working on порядк cheaper than Sportmaster. Mat lol, me this is not needed. The rest-standards
Like, a good product, by the way, very quickly came to the city of Sterlitamak Republic of Bashkortostan.
works well
So far very good goods :)
Good load on the press. Keep your back, train neatly with warm up
супер
Perfect quality! Shipping takes time about three weeks to Lithuania. I am satisfied
The roller is cool, comfortable handles, quietly rides, the wheels do not slip on the laminate, the knee mat is excellent-for this money an excellent product, I recommend!
Wheel quality. Pens do not fall out
perfect very quick delivery
Delivery to Kaliningrad 5 days, almost a record!!!! Wheels are small, expected more, the mat is also small, but in principle enough, made qualitatively, the plastic is soft on wheels, the floor does not scratch does not slip!
Пришел за 5 дней в МО.
Perfect Ní.
The quality of reliability is not bad in principle, the idea is designed to be 100 kg.
Nice Roller. Thank you!
блииин, я в таком расстройстве. увидела в магазине, и дешевле,
ok
The roller is good, came quickly
Class piece, quality, the goods came very quickly, for 10 days) in the complete set mat-knee) recommend!
אחלה item very good black reliable basic with carpet square that fits for roller this device for belly which builds stability good price came after a lot of time and was updated good mode of shipping סהכ satisfied hope להבא Webb more
good
Quality is good, delivery from Russia has been delayed
As in description,, Mat and roller