Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came quickly, everything works Super, thanks.
В инструкции - нет перевода на русский язык!!!
Unfortunately the parcel was returned by the transport company. I still give 4 stars for the quality of communication and the fast processing of the refund.
не работает вообще никак, ничего качать не будет запомните! даже как расслабляющий после тренировки тоже не работает! не те токи, не то сопротивление, совершенно не та степень срабатывания сокращения мышц. в общем говнище. не рекомендую. тупо бьёт током до боли, а мышцы почти не сокращаются, мало того через два использования начали слезать силиконовые клеммы липучки.. отправляют из Латвии, это ещё полтора-два месяца к доставке. я думал только в Эстонии все тормоза, но видимо вся Прибалтика тормоза. деньги не жалко. пофиг, пусть валяется. качество просто ужасное.
All OK
Everything corresponds to the description, but I do not advise anyone to use such things, pain is stronger than from conventional exercises on the press
Pump
Everything works fine. thanks to the store.
Все работает. Не знаю как эффективно но током бъет конкретно. На максималку не выводил страшно))
It seems all right, the shipment has been fast and it seems to be all, the packaging has not been of the best and the instructions are a little short, but well. Once I try, let's see how it goes.
All delivered
Same as shown in the forum and hope that really works.
llego muy tarde para ser un envío rápido
Ottimo prodotto
Goods priishov all kind
It’s pretty intense it had some kick to it and fast delivery
Looks as described, still not tested, the store sent the goods very fast
Great thanks
Very interesting, am testing to see the result. The gel that comes with the time will come out and should come a tube hydrogel for put, if not will have coprar another strap with hydro-gel to make work
Impeccable packaging, sends fast, now you have to see what it will give in time.
Well received medium fast delivery the adhesive is not yet put seems good
מגניבבבב powerful strong yet not tried use below month ארשום for the
works pretty well. the electricity shocks good. it's a bit smaller than the picture. I love the charging system, you easily charge all 3 devices. I dont know about the effectiveness, but it certainly does get your muscles contracting :)
quality + very very fast shipping! excellent store!!
Order of December 21, received on January 19. Not smart, all circles work