Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Velcro does not hold. On my stomach. Basic holds. And where the belt falls off constantly now I try on myself. Cool feelings if the Velcro would not fall off. It is necessary to probably fit the belt so as not to fall off
Does not work well
good quality :) well-made
Perfect
Normas so I first hit myself) it's not like those levels, like an EMC suit... Be careful! In general, a cool thing, on efficiency is not yet clear)
Verry good thanks
Arrived well before the scheduled date and in good condition. Works very well.
Until I figured it out, like what. The feeling that the device is flimsy. Pro validity speak early
item received in a good status currently under testing
Very beautiful product! Quality superb!! Would recommend to everybody!
Happy
интересный девайс. даже на первом уровне аппарат долбит мама не горюй.
Il manque la sangle de serrage de la partie abdominale. Les électrodes du milieux donnent largement plus de puissance que celles des côtes et du haut et bas. Les bras fonctionnent bien. Le gel se décolle assez vite des électrodes.
It works perfectly. Amazing product. It comes with a USB cable to charge it.
Product received quickly and functional. I am very satisfied
There is no word that for a plentiful hairy person there will be difficulties with contacts. Need either an additional belt or harness.
The electrical shock is very strong.Nice one, thanks
Delivery to St. Petersburg is less than a week, brought by courier to the door. The quality is done everything is pleasant. I use the belt on medium power. Small belts in my opinion are sick even at a minimum. Let's see how effective this is.
The pulse works well. Silicone pads stopped sticking after 15 applications, perhaps there are nuances with storage.
All good
The parcel was hidden but everything was inside
Good condition, good value, just like in the photo. Recommend Thank you store
Well received but not tried yet I'm not rassurée saw comments... J'espère it will work
One of the charging cables of the pads does not work, fast shipping.
It works very well