Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very comfortable but should have chosen size p to buy more
I think the manufacturing quality is normal,
As is to the image I hope it compresses
Good material
Quite fit they have to buy a bigger size because I am M and it tightens me a little very good quality
It is simple I asked for a size more than I should ask for my size It is as is with clasp and the closure is made of plastic
I hope and it is perfect👌🏽🥰Good material thank you very much seller
The fabric looks good I hope hold
Beautiful, if you lower your waist a little, I would recommend that you buy a size less than they are, so that it tightens them well
Arrived on time. Functional
I got the wrong side but it does its job for the most part
This was actually good I thought it looked big at first but it’s not so yea I think this might help but I don’t trust it sometimes it hurts me
Amazing
The strap "" seems "to have good quality. It does not have a holding iron or that helps to shape the cintur A.L, but it has a lock and a clamp to tighten
I loved it, if it helps you a lot to shape a waist, I recommend to order a size more girl to yours so that it fits well like a corsette, I loved the material is comfortable, today I use it for the gym and it worked perfect for me👌
Excellent to always order a larger size... Good material, it does not have Barillas, therefore it does not form so much ..
It comes to the size I asked for it to be super good I like it makes you a beautiful figure and you sweat a lot I give it a 10/10
Looks good looks the same as the picture
This cute and good fabric
wish it was longer but still good 👍
I should got a XL but I wanted a snatch but it’s really good I wish it was hurting me more 😂
They came in after a week- they came in so fast!! Also had a bit of a smell when they first came in… but super comfy!!
Maybe I need extra small but it’s okay
Works amazing still need to wear it more to get to my goal
According to me it is very good in this price. And the quality is also good