Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got Big. Have to take smaller. The fabric is good and comfortable.
Because I hope my wife likes it arrived very good material
Good quality fits well to the body excellent product just need to see that over time it is not deformed we will wait
All this SUPER beautiful I recommend you a lot, everything of excellent quality and it arrives fast
It is the third that I buy, the closure and crochet design seems better to me than the one with only crochillos and much better than the one with Velcro
Arrived quickly. I'm a little big
I took Size M, I am 1,65 in height and weight 75. I thought I would squeeze more, but I believe that I asked for a very large size (there are three bra-type regulations in this FT There is already in the last regulation). Taking that away the material is good
It is the second that I buy, I like the double system of crochies and closing, in those that have only crochillos they get to leave their place little by little
Arrived fast😸And the good quality
Excellent tight girdle very well recommended.
I loved it, if it helps you a lot to shape a waist, I recommend to order a size more girl to yours so that it fits well like a corsette, I loved the material is comfortable, today I use it for the gym and it worked perfect for me👌
like thin neoprene.
You know I asked but the problem is that the size is too small I took 1L but I see it small anyway
It arrived before the time allocated and in good condition. Good qualities
I hope you will remove the rumen in the future.
SUPER CUTE nice fabric, in the other reviews I was sceptical but it fits perfect
And good
Wasn't what I expected
The size is correct and if you help a lot I recommend it
I think the manufacturing quality is normal,
As is to the image I hope it compresses
Arrived on time. Functional
According to me it is very good in this price. And the quality is also good
Good quality👌🏻Only I don't stay, I asked for size S and it doesn't fit me at all, it comes big🤷🏻♀️
Hold on well if you want a tight girdle get a smaller size