Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect works, good quality is noted, delivery was in 10 days.
Fast delivery to Austria! Quality like original!
Exact to the original. All functions work correctly. Perfect!
Works perfectly on LG brand TV. Fast delivery, seller recommend👌👌👌
Really fast shipping, as the photo says, very good product, works super well
Excellent product. Thanks to the seller.
Works perfectly😎😎😎
The remote is great. Lightweight, comfortable.
Repurchase .. Impeccable... just put batteries and use ..
Works well looks pretty good quality
Quickly received, nor untested. Thanks to seller 5 *
Already took the same one. Works with both monitor and TV from LG.
I am delighted I recommend it Everything works the same Was to break the original controller Buy this to put batteries and the tv already recognized it Cool Very happy
Product received as chosen, announcement, model and description. Buy back, it is not the 1st one I buy, my dog destroyed 2 and so I bought more 2. it has good workmanship and material demonstrates to be of reasonable quality and meet its purpose. It was shipped in less than 72h after the purchase and only did not arrive in hand before due to customs issues (quite time-consuming lately), but around 15 days it was being delivered. I am satisfied with the product and store/seller and it makes me understand a good cost X benefit. By EF (jul24).
It is sincerely worth a lot x lok okay, a success fully
TV remote, LG go very well, works
Perfect arrived fast and work right away seller 100% recommended thanks
It works perfectly, no need for any settings. Just put the battery, and you are good to go!
As described, works well for me TV , perfect
Works perfectly in mi LG
brilliant thanks
Very good control excellent for me TV I don't need to set up. Arrived fast
Replaces my original LG remote broken. Works well.
The command is going super well, and for that price a pass
Excellent control as it is in the image I recommend it💯