Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is excellent! Come quickly!
Beautiful card for little money
The cover is very pleasant to the touch. On the Samsung A70 perfectly suited.
Very good cover. Status. Thank you to the store, prosperity and success in trade.
Loved the same photo thank AliExpress I recommend the store
I recommend
Good and beautiful like advertising
ottimo
N8estety product not dotarl, But store honest and pieniążki turned.
Everything, as in the picture. Quality cover. The phone got up well. Buttons work fine. The only thing: the metal element of the decor is set crivo. But it's not fundamental.
Fast delivery, all as in the description, thank you
Chic cover, looks very good, sole. Thank you so much. I advise everyone!!!
Arrived very quickly. Is the same as in the picture. Seller highly recommended
Approached perfectly, this is not the first such cover, enough somewhere for half a year
The product is of very good quality and its price is relatively cheap But the delivery was pretty bad. Where the package was thrown over the mailbox in the entrance to the building on the ground floor and was not delivered to us on the first floor, and could have been stolen by anyone passing through and thus
product as advertised, serious store, fast shipping
very good quality, looks great and a perfect fit for my samsung a52s! thank you very much!
I thought that such a case would fit on my phone Samsung a 8 Plus, nothing like that, Samsung a 8, less size! But the cover is quality, I recommend!
The second time, everything is fine, the track!
All perfect, well packed, fast shipping.
fast delivery thank you
Nice quality customize good to the Samsung A 52S.
Nice quality 10 points
The cover is very satisfied, the quality is excellent, the size is exactly on the phone, delivery fast highly recommend the store
Excellent leather case. thank you very much.