Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good
Excellent
Excellent case, all as in the picture, very cool, perfectly approached the phone. fast delivery in the dnepropetrovsky region
Alles gut.
Hermoso
Hi there, a cover of excellent quality, came up as a native, did not communicate with the store, sending and delivery fast, I recommend
This case it's really nice. It has smooth surface and it fits really nice. it's exactly as described. I'm very satisfied with the product, the store and the shipment. It arrived faster than expected even though it said it might be delayed due to limited transportation.
Nice, good quality. Good to quality, good touch.
Neatly Made cover-book. Stitched threads, pleasant to the touch, not slippery. I hope that it will last a long time. Minuses have not yet noticed. Happy with the purchase.
Many thanks to the store for the quality goods!!! I recommend to buy.
Very good quality goods. Pleasant to the touch. The color is amazing-something average between black and dark brown (I ordered Black). Good packing, fast delivery. Recommend.
Qualitative good store recommend
Excellent item as in the description, very satisfied
High quality nice, very nice, shipping to Chile took
Very good
I arrive super fast, nice to the tactoy very nice color
I am very satisfied with the quality chehlaprodavets quickly sent the goods❤
Super nice case. The quality is good. Smooth lines. Took the same for dad. Very satisfied. Shipping 16 days postomat 5ki.
The product corresponds to the description. Fast shipment and delivery. Seller recommend
Quality awesome! perfect, no smell! Take for Aunt… immediately gave and did not have time to take pictures… I am satisfied with the order
The package was received thanks to the store I have not used yet.
Product as described
The cover looks good, it fits on A50, it came quickly.
Fits the description of goods, no smell, size fit, came in чехию quickly. Thanks to the store recommend
high quality product thank you for your excellent service