Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ugreen as always on top: quality goods for moderate money. I recommend it!
Order shipped and delivered quickly. Packed well. The cable is excellent, it works as it should. No interference. Connectors are excellent. The store and I recommend it.
Looks good. Only the wire itself seems flimsy. Plugs are good, it's good to hold on. Time will show.
Cable came quickly. Quality as always with ugreen is excellent. It is a pity that when you order wrong due to negligence and ordered without support microphone.
Very long service, went almost 1,5 a month. Good-looking. Wire like in silicon. The plugs are good, keep good.
Works fine. Only bought for listening to Dolby Atmos on Blu-ray and PC as only works with "Wired" headphones
Everything works well.
I ordered to control the wire connection of wired headphones to my sound card. Everything came up without problems, there are no leads and no foreign noise. The nest sits very tightly, I did not hear the loss of sound quality. The wire itself is made very high quality and reliable.
Quality no comparison. Ugreen products are generally very good. And this not found wanting. Bought it as stretcher cable for microphone that use the gimbal.
Came to Moscow in 3 weeks
Wire Super! Previously, I had to remove the cover from the phone, now it works like this. Soft, flexible, long. Very pleased.
The goods went on a month, came in a branded bag. The winding of the lace is not triapical, but of the plastic threads is thick, but it's not bad, but I would say it's even better, and the plug in is is Well, these are small things. Headphones went into the socket easily, but keep tightly. In general, I'm happy with the goods, I recommend the store.
Everything is fine, however, as always
As always, everything is super, I order in the store is not the first product, the quality is always on top⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;
Perfect, it goes phenomenal and it's original.
Honestly, I'm tired of writing positive reviews, where I painted why all the peripherals from ugreen are good. This is the third review, the rest are not preserved due to the fact that I closed the applications, cleaned the clipboard and other... Therefore, I will say only one thing: it is better to buy an expensive good one, the same ugreen, than cheap and unpontovy, for example, at aceline. With ugreen I have, ugh-ugh-ugh, never had any problems, I do not regret buying from them.
Ugreen, as always on top. Fast shipping. Thanks store
As always on top!!! Thank you store! Ugreen has never failed.
Registration and the goods themselves are excellent, but delivery is a month.
Quality wire. For 300 with kopecks is an excellent option. The store put as a gift stickers: 3
Top! Quality you see and feel!!!!
Good quality! Impressive! Quality good ~ mind in the ~
The cable is doing its job, satisfied with the quality, headphones and microphone are working simultaneously without a hassle.
Ugreen as always on top. The cable is very high quality. Length 2 meters. My headphones are pretty powerful. The sound does not distort, interference and nothing like this. Took to watch movies lying on the couch. As a gift they gave stickers. Take it will not regret it.
Excellent! Everything is exactly as in the description. Delivery fast, track tracked. I'm happy with the purchase.
Was the fastest shipment that already had using AliExpress, arrived in 25 days, working perfectly!!
To (Pavlodar) parcel arrived for 20 days. The store sent the pretty quickly
Looks quality, good fabric braid, from the minuses went for more than a month
Very nice store, very good cable. Recommend.
Excellent quality.
Good cable. Recommend.
In Belarus, the parcel came in three weeks, everything is fine
Everything is perfect. Thank you
Very accurate. Nice cable.
Oil green cable is reliable. The poor were shipped from was the neatly refund ence. Price with some expensive seems long one graph wholesale quality like in use
Everything is super. Delivery mega fast. Quality as always on top. No interference.
Is congratulations, have quality grade! The store is congratulations for your great service.
Distortion of sound did not notice (soundcore + MDR 7506 sound card), thank you!
Cable works all Hood
The goods are excellent, came in 20 days to Belarus. Put stickers as a gift)
Cable right
A good cord, helped on the recording studio to bring the headphones to a separate booth)
As always, it came quickly and in its branded package. Quality at altitude. Everything works fine.
Meet 100% job, microphone works good, recommended
Very good, great store
Delivered quickly. The quality is excellent. I use in stationary (home) conditions-I connect headphones to the TV.
Quickly and high quality
The wire is good quality, fabric good, fits into the connector, looks premium.
By the entrance I had my cell phone case present problems when connecting to Jack and thanks to this extension this is solved, it performs very well with its function, In addition to the fact that audio quality is not lost at all, it has an elegant look and not to mention the great quality it possesses, a highly recommended product 100/10
Everything is super, got in integrity and safety, excellent quality, went about 24 days to Krasnoyarsk, a good store, put stickers with seals)
As always, great quality. I lacked length wire headphones. Took the microphone support, but found out that the computer is on 4. thought that does not work, but everything is normal headphones without mic work well. Gift Set, sorry, better have Velcro band donated as before. Shipping to RB about 30 days with normal tracking track number.
All as in the description. Working norms
The sound quality is like second purchase
The parcel received everything works fine, but for a very long time they sent, the quality of the cable is all good like quality in Braid, put the present in the form of stickers thanks
Excellent.
Super quality. Works. The only caveat, computer sees them and thinks that wired headphones.
Quality and fast delivery. UGREEN thanks!!!
They came very well, it's as published, I recommend
Aaaaaaaa
Everything is as always at this company at altitude, it is packed well in quality Tobe pinched there is no cable very high quality braid good, I do not know about the sound one.
We order not the first time, excellent quality. order will not regret.
Product excellent quality✌
Extension cable is very good, quality, I will order more! Very good store and great store. To the seller Thank you very much!) I advise this store!
As always, ugreen is fine! Came quickly, the quality is satisfied!)
Looks good as everything from Ugreen. Have to test it though.
Good product
Connected, works. Glands are excellent with the course will not fall apart. Can take
Like every product of "UGREEN" excellent quality, and as a recommendation, do not look for the best price, in these items, the quality is perhaps higher cost, but justified 100%, only UGREEN has the highest quality.
Braided Cable great quality, ends with excellent finish, and preserves the quality of both the headset microphone. Delivery very fast for Teresina-pi, 3 weeks.
First one got lost somewhere around the house but worked great. So bought a second/new one. Kids happy.
Item as described. Great quality as always from Ugreen. Highly recommended!
Excellent cord, how it works as it should, if something happens, I'll add a review. I can not provide the photo report, the camera is broken.
Very high quality shielded cable, soft textile top layer insulation. Fast shipping.
Got it. I like it so far. Stickers put.
I took it as an extension for micro.
Very good cable recommended.
Accurate description (slightly more length than stated which is a good thing), great material quality and metal connectors are durably constructed. Shipped very fast, too.
Excellent quality, corresponds to the description. Thank you!
Chic wiring! If need comes, I'll buy it here! The store sent the order instantly, as it was already in the mail waiting for me to make an order. The parcel also came about 20 days. The quality of the goods at altitude! Premium class!
Top quality product, perfect, amazing finish, surprised with quality material.
Cable very good, looks tough, so far fulfilled what promised
In contrast to other extensions, the quality does not worsen, also the gift was put :)
Excellent quality as always at ugreen. Recommend.
This is a good quality TRRS cable with a braided wire. The ends are made of a sturdy metal, and may weigh down lighter audio equipment like headphones.
The quality of the product is very good, it is equal to the description I am satisfied I highly recommend the store
Everything is super, the store is good recommend, an excellent cord
The quality is good, the wire is working. Delivery 25 days to Moscow.
Excellent quality extension cord. Ugreen does not fail yet.
love it
To St. Petersburg, the parcel arrived very quickly, the lace is working-no problems. The parcel also had fun stickers as a gift :)
Rapid shipping. Excellent quality product. Works great.