Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, corresponds to the description. Thank you!
Chic wiring! If need comes, I'll buy it here! The store sent the order instantly, as it was already in the mail waiting for me to make an order. The parcel also came about 20 days. The quality of the goods at altitude! Premium class!
Top quality product, perfect, amazing finish, surprised with quality material.
Cable very good, looks tough, so far fulfilled what promised
In contrast to other extensions, the quality does not worsen, also the gift was put :)
Excellent quality as always at ugreen. Recommend.
This is a good quality TRRS cable with a braided wire. The ends are made of a sturdy metal, and may weigh down lighter audio equipment like headphones.
The quality of the product is very good, it is equal to the description I am satisfied I highly recommend the store
Everything is super, the store is good recommend, an excellent cord
The quality is good, the wire is working. Delivery 25 days to Moscow.
Excellent quality extension cord. Ugreen does not fail yet.
love it
To St. Petersburg, the parcel arrived very quickly, the lace is working-no problems. The parcel also had fun stickers as a gift :)
Rapid shipping. Excellent quality product. Works great.
Ugreen as always on top: quality goods for moderate money. I recommend it!
Order shipped and delivered quickly. Packed well. The cable is excellent, it works as it should. No interference. Connectors are excellent. The store and I recommend it.
Looks good. Only the wire itself seems flimsy. Plugs are good, it's good to hold on. Time will show.
Cable came quickly. Quality as always with ugreen is excellent. It is a pity that when you order wrong due to negligence and ordered without support microphone.
Very long service, went almost 1,5 a month. Good-looking. Wire like in silicon. The plugs are good, keep good.
Works fine. Only bought for listening to Dolby Atmos on Blu-ray and PC as only works with "Wired" headphones
Everything works well.
I ordered to control the wire connection of wired headphones to my sound card. Everything came up without problems, there are no leads and no foreign noise. The nest sits very tightly, I did not hear the loss of sound quality. The wire itself is made very high quality and reliable.
Quality no comparison. Ugreen products are generally very good. And this not found wanting. Bought it as stretcher cable for microphone that use the gimbal.
Came to Moscow in 3 weeks
Wire Super! Previously, I had to remove the cover from the phone, now it works like this. Soft, flexible, long. Very pleased.