Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods went on a month, came in a branded bag. The winding of the lace is not triapical, but of the plastic threads is thick, but it's not bad, but I would say it's even better, and the plug in is is Well, these are small things. Headphones went into the socket easily, but keep tightly. In general, I'm happy with the goods, I recommend the store.
Everything is fine, however, as always
As always, everything is super, I order in the store is not the first product, the quality is always on top⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;
Perfect, it goes phenomenal and it's original.
Honestly, I'm tired of writing positive reviews, where I painted why all the peripherals from ugreen are good. This is the third review, the rest are not preserved due to the fact that I closed the applications, cleaned the clipboard and other... Therefore, I will say only one thing: it is better to buy an expensive good one, the same ugreen, than cheap and unpontovy, for example, at aceline. With ugreen I have, ugh-ugh-ugh, never had any problems, I do not regret buying from them.
Ugreen, as always on top. Fast shipping. Thanks store
As always on top!!! Thank you store! Ugreen has never failed.
Registration and the goods themselves are excellent, but delivery is a month.
Quality wire. For 300 with kopecks is an excellent option. The store put as a gift stickers: 3
Top! Quality you see and feel!!!!
Good quality! Impressive! Quality good ~ mind in the ~
The cable is doing its job, satisfied with the quality, headphones and microphone are working simultaneously without a hassle.
Ugreen as always on top. The cable is very high quality. Length 2 meters. My headphones are pretty powerful. The sound does not distort, interference and nothing like this. Took to watch movies lying on the couch. As a gift they gave stickers. Take it will not regret it.
Excellent! Everything is exactly as in the description. Delivery fast, track tracked. I'm happy with the purchase.
Was the fastest shipment that already had using AliExpress, arrived in 25 days, working perfectly!!
To (Pavlodar) parcel arrived for 20 days. The store sent the pretty quickly
Looks quality, good fabric braid, from the minuses went for more than a month
Very nice store, very good cable. Recommend.
Excellent quality.
Good cable. Recommend.
In Belarus, the parcel came in three weeks, everything is fine
Everything is perfect. Thank you
Very accurate. Nice cable.
Oil green cable is reliable. The poor were shipped from was the neatly refund ence. Price with some expensive seems long one graph wholesale quality like in use
Everything is super. Delivery mega fast. Quality as always on top. No interference.