Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
top
Very good product for the perfect size I have caught the L and it is adjustable for S, M or XL. I valid and I recommend
A XXL don't trop petit
Everything is fine
The product is fine, I give you 4 instead of 5 because instead of less than 10 days it took 24 days and needed it earlier.
Good material except brooch or velcro. It lacks firmness. It works fine as a posture corrector.
Quickly came to Moscow within the specified period (3 weeks). Well sits, little where rubbing, the first days of the back and shoulders were whining from wearing and constantly wanted to take off, but after a couple of days used and already normal.. In hot weather is not very comfortable in it. Under one T-shirt it is not dressed-it will be visible, so in the summer in the office it is not like, and in winter I do not know yet, but I think under under under
Similar to another i bought. Great for posture correction especially when working in a sitting position for long hours
Very cool thank you
Satisfied
Satisfied with the product and delivery.
Perfecto
Perfect, new. All right.
Great store, thank you.
I ordered a large and it’s too big. So definitely order your size no need to order a size up.
Parfait
To be a size xxl is very small you have to order xxxl to serve.
Great anyway me who to a scoliose it makes me good I put it all day and we get used to it very quickly really I recommend it to all those who have problems with back and shoulder really thank you to the store received very quickly
Good and easy to use.
A little bit short for my back
The two bars which should straighten the back, are fragile and even dangerous
The order came on time, the size approached, sent on time. Thank you.
Quality is normal. Velcro keeps well. Size XL was not enough for me, although I do not consider myself very large.
Arrived as expected nothing very top but as expected.
The support is good. It need put it on a car that cut sleeve clothing tier arm