Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality baseus. Even the packaging is good.
Excellent material, delivery fast, am very satisfied.
Product Description, apparently good quality, we will test to see the durability.
Best value.
It`s a GREAT quality cable. BASEUS' quality.
Come quickly. Clearly recorded in the connector. Moderately hard. Do not take the first time wire of the company, but before delivery has been out of China, now price is a little expensive, but deliver with local warehouse! Well done.
Excellent kabelek 0,5 m, charging properly on the voltage and amps. But what else is in terms of reliability, only time will tell
Great quality product congratulations to manufacturer baseus
Amazing, I always purchase from this store.
Great product thank you for fastest shipping
Completely corresponds to the item description
Cable very tough and was fast in 20 days
I don't have much to say, I have already bought and recommended these cables before and are excellent, still keep buying for gift.
the connector broke after 3 days
High quality product, can buy without fear!!
I arrive in 11 days, truly fast. Super well packed and looks very good quality. I'm sure that's how everything I 've bought from this brand. Thank you
Looks like a product with high quality.
Extreme quality cable
Am impressed. Arrived in 12 days here in Bahia. Cable perfect and working
Looking good, seems like its charging as stated.
Have 6 or 7 wire of the company. High quality and work! No one has not stopped working.
Good quality product.
Product working perfectly. Could charge my iPhone and my AirPods, no problem. Hope this time cable last last time, the ferrule Lightning broke on iPhone ..
Everything is fine, it corresponds to the description
The cable performs its function: charging and transmitting data.