Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality product.
Product working perfectly. Could charge my iPhone and my AirPods, no problem. Hope this time cable last last time, the ferrule Lightning broke on iPhone ..
Everything is fine, it corresponds to the description
The cable performs its function: charging and transmitting data.
Good cable. Bought for iPhone 8 in return for a similar cable USAMS, which did not work and half a year, let's see how long baseus will last)
As described
Excellent.
Super fast shipping! The wire is in working order. IPad charges. The store is very caring. Thank you very much! We're all happy!
Fast shipping and working good
If charger bag had the charger type written on it would have been perfect. Also lots of waste since each charger bag was individually packages in shipping envelopes.
Charges fast like it said it would
Very good recommend
Excellent, have no complaints. Looks very tough.
Great cable. All as stated. Fast charging.
283 rubles and delivery to Moscow in 3 weeks. Cable is good.
Excellent Cable… Carries very fast, the size is very good. Top quality. arrived very early.
Product description and made with high quality. Braid is made of fabric and the hand does not slip. IPhone 7 + charges without problems, nest sits tightly-without backlash. Has been a month, but the current conditions of logistics and bypass routes, it is not critical. Three years ago and the two months of waiting. In general goods store recommend.
Very good cable and arrived super fast. Recommend
Get to Ukraine for a month. The kind of reliable. Packed well
Although lightning without a pair of teeth, but charges the phone and ends with the computer normally. Ampere when charging is not lost, the charging speed is the same, both with a native lace and with a 2-meter baseus. There are more cords than family. I myself use, ordered colleagues, and the whole family. Everyone's happy.
Good quality and shipping was very fast. Seems to be charging with no issues for now.
Très bien
Great product, excellent quality super recommend
Product is favorite or individual did not arrive.. Can not filing dispute.
The quality is excellent. Neither is even worse than the original, the phone is fixed with the same characteristic click as the original. Gives the impression of a good wire. "Twist-Velcro" is present. With the computer there are no problems, the phone is synchronized.