Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thanks store i have received my package today i love it good seller
Excellent I arrive fast
Watch very good, recommend
Came in perfect condition. brilliant service. thank you.
long awaited order, good and better
Very nice exact as the photo and arrived before the date I gave and arrived intact I recommend the store
Watch top line is the room buy recommend the store and very fast, thanks and until the next!
Delivered in 3 days packed well store well recommend it and will advise friends
Zo his price is an excellent watch, while completely satisfied .., let's see what the time will show.
Très bien
Watch I got well packed works so far I'm happy
Lovely watch, such as I know you see in the pictures, now to wait for it to work well, good relationship, quality, price
The clock is very beautiful, comfortable, only here she has a day for changing as it stands for 10 and stood
Good watches
Delivered very quickly))
מאוד יפה ויוקרתי מהמם
Быстрая доставка ! Товар стоит денег даже больше . Респект продавцу товара ! Большое спасибо! Молодец! Вот где хорошее отношение к работе! Мне очень понравилось! Советую здесь покупать .Bravo!
Super produit et seervice
Very satisfied Collis as described
Top
Very satisfied, shipping fast, well packed, good quality, very beautiful. Recommend
çok.tesekkurler
Dazzling beautiful watch within week was אצלי professional.
Thanks to the store for the quick clearance and Sending order! Delivery was fast too To Moscow in 9 days! The product corresponds to the description, the watch on the hand looks decent, the strap is comfortable, the watch itself is heavy. How will I go to check with regular wearing, then I will the Track tracking, hours satisfied, the seller recommend!