Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-10 Business days |
Canada, Europe |
7-10 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
10-20 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Expected more glitter, but the plastic is pleasant and thick, the buttons with a cover work perfectly. The order took about three weeks.
Came in excellent condition, perfectly approached the phone.
An awesome cover, ideally approached the Samsung A10. dense, beautiful, protects perfectly, the camera is recessed, and the frame of the camera is smooth with an epoxy coating. The only negative is the color and material of the buttons, they are plastic and almost do not press, but I just pulled them out and quietly interact with the phone and without them. glitters chic, there is a lilac gradient, but on my blue phone it is not visible. The gradient is well visible in the last photo, there the daylight turned out.
Arrived in 14 days, well packed. Fits perfectly, good quality.
The order came in 2 weeks, the case sat perfectly, I'm very pleased. I recommend ordering here!!!
Beautiful, same as the photo
Very nice and economical, thank you very much. Greetings.
My order arrived before the date indicated, good material, only the buttons to go up and down don't make good contact, the rest all very well
Thank you for the product. very good,same as bought in goos condition.highly recommended store.
Very good product on the phone sat down as a native recommend product and store
excellent
A beautiful mack with nice glitter, looks expensive. It has red accents on buttons for volume and locking which is giving a special effect. A mask isn't made of silicone and it's very hard but I love it so much because it looks so good on phone. It fits excellent on Samsung Galaxy S20 FE and camera is protected good. It's identical to store image. Came very quickly to Croatia, about 25 days.
exactly as discribed. well packaged. would order from again. Thankyou.
Muy Chula
Excellent, very fast delivery.
This beautiful color is identical I arrive very fast
Perfect state. Only that he takes 2 months to arrive
The cover came in 15 days. I liked it very much. Thank you.
The same as the image, except for the side buttons that are orange, which disentons with the tone of the case. But nothing I can't fix with a little acrylic paint. The color of the case and the glitches are great. It came super fast.
Case bomb, for Samsung A32 is perfect, delivery three weeks
Cool case
Everything came perfectly
Very nice comfortable handle cover. 25 guns came in. Thank you
It's like on the picture. Realy nice. I recommend.
Very beautiful case, sat perfectly, cutouts for the camera match. Side buttons too, the only one, the lock button is too easy to press, by accident with a light touch even