Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fits perfectly the same as in the photo
Perfect.
It has very cute finishes, such as the image, is perfect on my phone. I'm more than satisfied with the purchase
It's very pretty even though I hit the broken end.
Very chula I love stars and glitter is well distributed the only bad thing I see is that color blur should be more intense to make it look good what color is otherwise happy with the purchase, I arrive before the estimated time.
Product super satisfied Shipping came for 2-3 weeks
She's very cute, I thought the stars and glitter were moving ajjaja
looks nice, but why are the buttons on the side neon green???
Very beautiful, the only, Red Buttons on the side look ridiculous)) delivery to Minsk, Belarus, 2 weeks
Good beautiful cover. Delivery was 2 weeks to Ukraine, and it was incredibly pleased. The quality of the case is good
Good quality and fast delivery.
Very beautiful cover!!!
On quality: there are not large serrated holes on the holes. The size approached perfectly. I shoot one star for inaccuracy in the description, more precisely a photo. Because there is a small purple gradient, and in fact there is no, it's offensive ( Red Buttons on the side-it's not clear why they are red, but this is my jamb-did not notice in the store's photo ( In general, the cover for 160r is not bad, you can eat)
took over 3 months to get to Nigeria
Exactly as pictured, the buttons area is kinda sensible while grabbing the phone, easy to press.
came quickly its so good...futs well with my Samsung A52
ඉක්මනට ආවා Recommend this store
I literally love it! It combines 100 with my phone and is perfect. Thanks to the store
Good cover, delivery was fast
Arrived in good condition and very fast
Delivery took 10 days, quickly. The goods are satisfied. Seller recommend.
Exactly to the publication, it didn't take two weeks to get to Mexico, I loved them!
Certainly expect a slightly different, thought sequins inside moving from the bottom up, and they are glued
Love it. She's beautiful!
Amazing case,very beautiful looks on the same color phone. Came quickly to Lithuania.