Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description, a good set, I recommend
Came quickly, brushes are packed, quality at its price, the store put a gift-sponge for powder. Brushes do not climb, but there were some sticking hairs, cut off with scissors, so it's not a problem. Brushes are satisfied, in use soft and easy to apply makeup.
всё супер
I do not know who and why leaves good reviews on these ugly brushes. Brushes of terrible quality. Yes, more or less soft. But the product is typing badly. Even very good baked blush with them dust. Plastic is unpleasant to hold in your hands. And how they are cut-this is a separate FAK AP! Of 10 brushes, only 4 are even. The rest seemed like zigzag scissors. Terrible brushes. Suitable only for girls-schoolgirls, like the 1st set for make-up.
Отличные кисточки!
I just received the brushes, super fast delivery. super soft brushes! I wait to see over time but otherwise I recommend!
Villi sprinkle, from pink color one name, on plastic frozen glue and look cheap. I read reviews, ordered and disappointed. I regret that I preferred this product to another.
Super
Pędzle przyszły do Polski w trzy tygodnie. Komunikacji nie było. Pędzle są super, makijaż wykonany nimi to czysta przyjemność. Dość krótkie trzonki. Piękny kolor, pastelowy. Polecam produkt.
Good brushes
Кисточки пришли через 2 недели. Качество супер, очень мягкие. В подарок положили спонж. Покупкой довольна, продавца и товар советую!
Хорошие кисти за такую цену.
Cute brushes, exactly as in the offer. Later I will add photo.
Все отлично. спасибо!
классные кисточки, точно как на фото. мягкиею аккуратные, каждая в пакетике, на широких кистях волоски запакованы в сетку. еще и подарок положили)
Perfect and soft
Shipping fast, brushes good
Produkt zgodny z opisem. Kiepsko maluje sie oczy, natomiast większe pedzle sa ok.
Everything is fine, thank you)
Brushes reached the Tyumen region in 16 days, very quickly, which is amazing. Stuffed well, soft, some where the hairs stick out longer, but it's not critical, fashionable to cut. The store put the sponge as a gift. Brushes for more have a mesh, so that the form does not lose. Brushes are a little short, but still convenient.
The quality is excellent, came very quickly, literally in two weeks. Excellent brushes, I advise.
Кисти суперские, яркие, мягкие, красивые.
Good, soft, tightly stuffed, do not shed
вроде хорошие кисточки, не знаю как будут в использовании
Lovely soft bristles
Кисточки очень мягкие, но работать ими неудобно. Ручка сделана из очень легкого пластика. Мне в работе не понравились
Cool! Thank you!!
Sizes are all very similar, no big difference only in the big ones
Instead of 10 brushes was 9
Good quality.
The brushes are well stuffed, some of them stick out hairs, but they can be cut. Do not climb, hang out well
Кисти не плохие, но немного сыпятся.
Good and soft brushes, the color is pleasant powder pink. Nothing does not climb and does not stick out, only one brush had a print marriage, the last photo shows the points, but not particularly scary. Thank you!
Super tassels!
Très bien
Excellent goods
Krasiwa
I ordered the second set of brushes. The first took myself, the second as a gift. Delivery of 11 days to Khabarovsk, Courier. Thank you
They're identical to roses. But the green Blues are much prettier. There are four large brushes and five fine eyes. The sleeves are plastic. The hair is soft. I'm not used to using cheap brushes. But the time I wash mine. It fails
I'm happy, I liked it very much.
Madly pleasant material. No smell. Quality is super! Fast Delivery
All fast very soft for the price is excellent
The best goods for their money, the quality is chic, the parcel came in like two weeks, MB for a day more, through a new mail courier
Brushes are very steep, soft
Brushes are very soft. after the first wash, not a lot of pile (but it's OK) for its price is good, I advise
Good quality product and in 17 days arrived, very fast.
Very good product! Recommend.
Brushes Just Fire!!! Quickly came, the parcel was tracked. The pile will not fade. The store put a gift-sponge, a trifle but nice, thank him for it.
Really good brushes! 10/10 would recommend
Brushes are very soft, do not climb, I want to also note that they came unrealistically quickly
Dugé class, bombezhniya simple)) dugé schvidko came, women on the same marriage, sorry (((())
Кисти шикарные, за такую цену и на подарок и себе. Вор просто замечательный. Доставили быстро, ничего не помято
I expected the brushes to be bigger but delighted qd even from my purchase. The hairs are very soft but not yet tried with my cosmetic products. Delivery in 14 days. By the way a little gift in my package thank you to the store.
Good ones. But the plastic is cheap too.
Excellent quality!!!
I loved them. Good packaging. Soft brush hairs and 10 pieces come. I adore them. The color corresponds to the image. And I think I'll ask for more, later. I kept them in the basket so I wouldn't let them out of my sight.
Everything is fine, except for one brush, which with stains from the paint
Very cool. As a gift put a sponge.
Kaif brushes, soft, very nice color. It is a pleasure to use (already used, so the pile in the pictures is not perfectly clean), delivered quickly, ~ 2,5 weeks to the Krasnodar Territory. Of the shortcomings-there are uneven villi, but in single cases, and it is easy to fix. Suggest <:
Enchanted! All the big brushes go with a protective mesh so that the hair is not steeped. Very soft and quality hair!
The games have come to schvidko, to give the description...
I just got it and I'm delighted, I haven't used it yet but they look good thank you
Came to the Saratov region in 9 days. Fully correspond to the description, soft, do not smell anything, hairs do not stick out. Well extinguish the product
It’s perfect! The quality is good! Fast shipping!
My wife said it was crap.
It came quickly, the quality is average.
not tried yet
Very good product of good quality received quite quickly. I recommend 100%
The most magnificent brush climb
Came very quickly, excellent brushes
Ordered 03/02 came 20/02 Quality is good, all came in cellulose, intraidalized gift
Super, but darker than in the photo
Brushes are dense, well stuffed. The quality is excellent. I use about a week. It came to the Post Office. The only shadows in itself are very "absorb", so makeup is more than natural
Came for 10 days and Samara. The stuffing is not dense. Set for make-up face. For the eyes, even the smallest brushes are too big. Type and give funds normally
Good brushes, soft, description correspond, sponge put as a gift :)
Brushes are super quality. Natural-sewing is not plastic! Advise
Great brushes! Soft, comfortable
Будем тестить. На первый взгляд неплохие, мягкие. Цвет не соответствует описанию. Заказывпла розовые, а они скорее бежевые, слегка с розовым подтоном. И ещё замечания по подбору форм - мало действительно рабочих. Для прорисовки мелких деталей совсем нет подходящего размера. Остальное сообщу после использования. В качестве подарка продавец положил латексный столик для пудры. Доставка быстрая.
They are very beautiful
Очень хорошие кисти,заказываю втрой раз на подарок подруге,за такую цену это просто находка,мягкие,хорошо тушуют.Хорошо упакованы,доставка достаточно быстрая
Good brushes, moderately soft, sorry only that there is no case
Very good set of brushes with fast delivery. Very dense pile, does not climb. Thank you.
son espectaculares!!! igual a las fotos
Came quickly enough, there were no problems with delivery. Brushes are good, soft
Cool)) put a gift)
The order came very quickly-in two weeks. Brushes are very high quality, really from natural pile. As a gift, the store put another down jacket for powder. Very nice. The order is very satisfied. I recommend the seller.
Good brushes, delivery less than a month, store also put a gift.
Super mięciutkie i śliczne. Polecam
Beautiful
Came on time. Quality on 3 +
Товар пришел вовремя, хорошее качество кистей
Nice brushes. Fast Delivery
Very good brushes. Came for 3 weeks, exactly as in the photo. Each in a separate grid
Brushes are cool, soft. Match description
Thank you, all as in the picture!
Och cool
Super soft and, like, do not climb
Well packaged, conform to the description
Brushes are wonderful, do not climb, comfortably lie in the hand.
Brushes are not bad, but the price tag for such a helicopter. quality is average)
Nice brushes! Come very quickly! To Nizhny Novgorod about 2 weeks) purchase is happy!
Bad loose pile, on some tassels shouts circumcised at the edges
Very good brushes! With the store did not communicate
Very good product, brushes are exactly like in the picture, and the very good quality, super soft, and no loss of movies. Gift brought this make-up sponge, also very soft, the sponge is not hair it is as if it were fabric! Highly recommended to cost 5,40!
I loved them. Beautiful brushes.
Excellent brushes, medium filling, do not climb
It came quickly. Each brush is packed. All soft, which tried interesting to the code, there is no irritation. All is suitable, I used not everything yet
Very good. Very soft
Not the same color as the picture
mega
Good and fast delivery !
Brushes Super! Fast delivery, about 2 weeks to the Kaluga region) soft, pleasant) great choice! Thank you to the store, I think I will still order :)
The parcel did not come, the money was returned.
они идеальны, мягкие и такие качественные. стоят своих денег
Nice brushes. Fast Delivery
Кисти пришли быстро. Все в целости и сохранности.
Кисти мягкие и очень набитые . Доставка быстрая . Такие как на картинке
I will not say that I'm delighted, but for my price-more than. Of the pluses: delivery to the Moscow region 14 days, well packed, very aesthetic look, a handle of good plastic. Cons: very soft, hairs swell in different directions, somewhere they climb.
Estan muy bien, han llegado rapido y ademas viene una pieza de regalo
Широкие кисти практически одинаковые, не как на картинке.
Excellent goods and sponge gave the brushes the softest
Very good.