Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved them. Good packaging. Soft brush hairs and 10 pieces come. I adore them. The color corresponds to the image. And I think I'll ask for more, later. I kept them in the basket so I wouldn't let them out of my sight.
Everything is fine, except for one brush, which with stains from the paint
Very cool. As a gift put a sponge.
Kaif brushes, soft, very nice color. It is a pleasure to use (already used, so the pile in the pictures is not perfectly clean), delivered quickly, ~ 2,5 weeks to the Krasnodar Territory. Of the shortcomings-there are uneven villi, but in single cases, and it is easy to fix. Suggest <:
Enchanted! All the big brushes go with a protective mesh so that the hair is not steeped. Very soft and quality hair!
The games have come to schvidko, to give the description...
I just got it and I'm delighted, I haven't used it yet but they look good thank you
Came to the Saratov region in 9 days. Fully correspond to the description, soft, do not smell anything, hairs do not stick out. Well extinguish the product
It’s perfect! The quality is good! Fast shipping!
My wife said it was crap.
It came quickly, the quality is average.
not tried yet
Very good product of good quality received quite quickly. I recommend 100%
The most magnificent brush climb
Came very quickly, excellent brushes
Ordered 03/02 came 20/02 Quality is good, all came in cellulose, intraidalized gift
Super, but darker than in the photo
Brushes are dense, well stuffed. The quality is excellent. I use about a week. It came to the Post Office. The only shadows in itself are very "absorb", so makeup is more than natural
Came for 10 days and Samara. The stuffing is not dense. Set for make-up face. For the eyes, even the smallest brushes are too big. Type and give funds normally
Good brushes, soft, description correspond, sponge put as a gift :)
Brushes are super quality. Natural-sewing is not plastic! Advise
Great brushes! Soft, comfortable
Будем тестить. На первый взгляд неплохие, мягкие. Цвет не соответствует описанию. Заказывпла розовые, а они скорее бежевые, слегка с розовым подтоном. И ещё замечания по подбору форм - мало действительно рабочих. Для прорисовки мелких деталей совсем нет подходящего размера. Остальное сообщу после использования. В качестве подарка продавец положил латексный столик для пудры. Доставка быстрая.
They are very beautiful
Очень хорошие кисти,заказываю втрой раз на подарок подруге,за такую цену это просто находка,мягкие,хорошо тушуют.Хорошо упакованы,доставка достаточно быстрая