Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Brushes Super! Fast delivery, about 2 weeks to the Kaluga region) soft, pleasant) great choice! Thank you to the store, I think I will still order :)
The parcel did not come, the money was returned.
они идеальны, мягкие и такие качественные. стоят своих денег
Nice brushes. Fast Delivery
Кисти пришли быстро. Все в целости и сохранности.
Кисти мягкие и очень набитые . Доставка быстрая . Такие как на картинке
I will not say that I'm delighted, but for my price-more than. Of the pluses: delivery to the Moscow region 14 days, well packed, very aesthetic look, a handle of good plastic. Cons: very soft, hairs swell in different directions, somewhere they climb.
Estan muy bien, han llegado rapido y ademas viene una pieza de regalo
Широкие кисти практически одинаковые, не как на картинке.
Excellent goods and sponge gave the brushes the softest
Very good.
Corresponds to the description, a good set, I recommend
Came quickly, brushes are packed, quality at its price, the store put a gift-sponge for powder. Brushes do not climb, but there were some sticking hairs, cut off with scissors, so it's not a problem. Brushes are satisfied, in use soft and easy to apply makeup.
всё супер
I do not know who and why leaves good reviews on these ugly brushes. Brushes of terrible quality. Yes, more or less soft. But the product is typing badly. Even very good baked blush with them dust. Plastic is unpleasant to hold in your hands. And how they are cut-this is a separate FAK AP! Of 10 brushes, only 4 are even. The rest seemed like zigzag scissors. Terrible brushes. Suitable only for girls-schoolgirls, like the 1st set for make-up.
Отличные кисточки!
I just received the brushes, super fast delivery. super soft brushes! I wait to see over time but otherwise I recommend!
Villi sprinkle, from pink color one name, on plastic frozen glue and look cheap. I read reviews, ordered and disappointed. I regret that I preferred this product to another.
Super
Pędzle przyszły do Polski w trzy tygodnie. Komunikacji nie było. Pędzle są super, makijaż wykonany nimi to czysta przyjemność. Dość krótkie trzonki. Piękny kolor, pastelowy. Polecam produkt.
Good brushes
Кисточки пришли через 2 недели. Качество супер, очень мягкие. В подарок положили спонж. Покупкой довольна, продавца и товар советую!
Хорошие кисти за такую цену.
Cute brushes, exactly as in the offer. Later I will add photo.
Все отлично. спасибо!