Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality, fast shipping, highly recommended!
Very accurate and one of the best phone money can buy
A watch beauty
All as offered very well
Great watch, year in use
Like the ad, watch and beautiful too… recommend to everyone
Receipt as advertised, product with excellent quality and cost effective, recommend buy this store. Hopefully other promotion to make purchases.
Well protected, same as product photos
Elegant watch, cin style, feel good to the touch, recommended.
Beautiful the clock arrived fast right
Beautiful, is equal to the photo and very good quality.
Excellent fast delivery article. Thank you
Super Excellent watch I don't regret the purchase. Quick Delivery 1 month. Nicaragua
Very satisfied, the watch is very beautiful. It a watch for important occasions. Top!!!
Beautiful watch, as in the photography images. Excellent finishings. Well packed and protected. Newly desempaco it, work well; Will prove it and hope you continue working just. More than three weeks to arrive in Colombia. Reliable store, recommend. Very good buy.
Excellent the product arrived earlier than estimated, I love it I recommend logistics and quick attention.
Watch very beautiful, durable, cost/benefit very good, take 15 days to arrive.
Very fast delivery. 1 week to arrive in Belgium. Quality Watch. Really very happy about my purchase. J'en buys yet another in a different color. Thanks to the store.
Recommend this product to prospective buyers. 100% as described by currren. No words to describe how the watch is spectacular.
The watch is exactly as in description plus it arrived on time....I recommend 100%
Watch Super everything set up all norms in 1542 p. Generally super. Men I recommend that you take it because soon you have to pamper yourself with the new year.
Great seller. Thank you.
very nice product, better than what was seen in the picture. Looks is hundred, quality a little....., but very nice for a $15 watch
I am surprised by the excellent quality of the watch, it was an excellent purchase, delivery long before the scheduled date, the delivery company was very attentive when making the deliveries, I recommend!
Nice watch, thank you
Arrived well packaged as description, thank you store recommend is exactly what I expected
Received in 22 days . Very nice product beautiful watch I really liked it so much
Very good quality worth every penny… Arrived early… Super satisfied.
The watch is elegant and with very good finishes, I was looking forward to it, it arrived quite protected, very good product, I will buy more. Thanks.
Good product
I really liked the clock👌🏾
Very good product arrived well
Excellent very good watch liiindo loved more often buy thank you for quality
Very nice watch but the handle is not cooking. I received it before the scheduled date
Beautiful is 4 watch I buy Thanks
Too bad you don't see the time in the dark Stopwatch very small
I received the parcel today (5-10-2022). The product is as described. My only problem is that the parcel has been tempered with. Parcel was already broken and the box containing the watch is also broken. If I had wanted to resell it, I may have some objections. Even though I had notice of the product delivery to the local agent on the 24-09-2022, I got it on the 05-09-2022.
Top Product fine workmanship Super recommend everyone to buy
Very beautiful and good, fast arrived around 20 days in my home
A good watch, despite the fact that large, very easy to feel on the hand
Looking good
Came 4 days ahead of schedule, generally satisfied, I buy carrens for the 2nd time, the first battery ran out quickly, I was too lazy to change, I wore a fitness bracelet for a long time, I wanted the arrows again, I recommend the product and the seller
I'm going to buy one more watch of these very good and excellent warmth
Spectacular The Best of the best the quality very good recommended💯
All right as written in AD
Arrived fast and well packaged and very good quality
The watch impresses the finish and beauty box. The bracelet is eco-friendly leather and good appearance. For someone more demanding, can change the bracelet for a legitimate. Have steel box and is an accessory beautiful. Who will resell, is essential come with the box. Adds value and liquidity on sale. These pictures are original of my I bought. Detail, the store delivered with 10 days in advance
very good watch and very nice Wow my collection it's building up with nice watch and fast delivery thanks
The clock is cool, came packed. It's cool. In real life there is a bomb
Fulfilled the promised, great quality, works all hands was very pleased.
Watch top. Arrived perfect and flawless and working normally. Shipped well packaged and protected by product. Recommend.
Quality Watch is simply amazing. Well finished, great material and shipping fast. Like more!
I think had come with bubble wrap. Bro so a plastic packaging. But the product is good quality. Only best packing.
Watch very cool look! The second time, my friend!
Good quality watch. The delivery🚚Was good.
As described in the publication
All in order Thanks
Top too!! Fast delivery, came very well packed, buy more times that store
Like the style, is soon to know the quality
The product is perfect nice but it was bad that the tax was sick until the clock
Fast receipt (10 days) Thank you to the store!
Excellent Product, I have already bought several same seller, I have almost all the models of Gentleman
Excelente
I decided to make a collection of both high quality and very stylish product watches.
dear very cute
Otlichniye Chasi. Super, spasibo remenduyu
The product arrived very fast. Beautiful watch, but look not be a original product
Product quality! Arrived well packed. Recommend…
😍Very nice such as the photo very satisfied by
good quality
Wow clock is so nice, thank you very much. I arrive very fast
Delivered on time. Packing without damage. Everything works fine.
Quick arrival, well packed and in your box. Ideal for gift. It weighs a lot more than I expected. With battery included, it was in operation.
Excellent
Everything that was commissioned arrived. Arrived complete and in good time. Thank you very much
it is more than expected. it's really nice and fits perfectly on my wrist. my lady can't help but compliment me whenever I wear it.
Perfect State working 100%
Very good watch
this item delivered within 16 days
Thanks for the watch a little trouble but I arrived
Stylish and quality
Top plus size right finish Ecelente, congratulations
US, excellent product! Arrived very fast, in 18 days, was admired! Can buy without fear, store, got everything right and well packed! Cool!
I loved it.❤️ It's the ideal gift for my boyfriend
Most certain date. Successfully received and the product met expectations. Give 5 stars.
Very good goods. Very fast delivery. Just
Great arrived very well packed perfect condition recommend arrived early
fantastic watch, recomended seller
This watch is really amazing I have already bought several of them and I am really very satisfied I give a 10 to the seller
Is perfect. Thank you
Very nice, arrived in perfect condition, thank you, I recommend it
I arrived within the date limit, very well packing for the time on the trip. The Watch arrived in perfect condition, as the product description, all the knobs, Chronographs and hands in correct operation. Satisfied with the purchase.
It looks great, thanks my product has arrived in my city
absolutely beautiful, I am impressed... I recommend
I always buy in this store and I am very delighted, I recommend the 100%, everything arrives well, in time and perfect, the watches are 1A quality so I recommend the store and the seller with the eyes closed, I am delighted♥️
Extremely high quality and fast delivery! Highly recommend!
Order arrived at the time indicated. Satisfied with the product.
Excellent product! Recommend to everyone, as described in the ad.
The watch is really very beautiful, Masss… 1. the bracelet is more or less and brand very easily. 2. The painting seems not endure many weather, recommend use another clock on the day and this just in occasions selected. 3. has no lighting. 4. bought in 4/4 by R$ 83 and really not know if pay more than that.
Product arrived early, well packed, only A's packing with tags, but believe it was sending by post.
Great and very presentable watch. I take it not for the first time, they serve for about 3 years.
Top
This watch is just as I expected commendable quality five stars plus the delivery was super fast and without delay I give my highest recommendation to this store
Excellent product and service, as is to the description supplied, thanks to the seller and AliExpress. Sent quickly to Colombia in 20 days.
Very good
good
I arrived my order before the indicated date, beautiful watch, I am very happy with my purchase, thank you very much to the seller.
My husband amouuu watch, muitooo lindooo, will buy other colors now, very top watch love.
The delivery is today arrived, well packed, all OK
Deliver quickly ordered on August 14 deliver on August 30. Thank you. I recommend
The Watch is excellent, like in the photos, everything 's working, feels quality
It is fast, safe and sound. Look cool. with no contact.
The clock came after 32 days. The appearance of the watch is not bad arrows and the stopwatch works, but the Red price of the watch is 300 rubles, the whole mechanism with five rouble coins and I say it for to the and here from the indicator as quato malepusinkaya
Parfait
Very nice and elegant watch
excelente
Top of the highest quality
Very beautiful the clock. This divine and superb quality. Thanks to the store. Recommend.
The watch is spectacular, rugged, beautiful and has a presence excellent. Point entirely.
Thanks to store loved my product arrived on time well packed no other words only loved❤Recommend this seller
I always buy from this store they are of very good quality these watches and I arrive very quickly my order
Very beautiful, about too large, but looks real and very easily
Arrived perfect in the shortest time expected
Thanks to the store, the shipment was fast, the necklace was very well packaged, a nice watch that is worth more than its price❤️
Excellent Product arrive super fast very nice elegant recommended the store and answer fast any new items I will keep buying.
Great product, is the second watch purchase this brand, recommend more
Very good product recommended
Excellent and very nice product as the information and image that they offer, delivery before the stipulated time, super recommended🥳
Very good. Enchanted.
Beautiful watch everything perfect. I am very satisfied!!
Amazing product 👌
It is difficult to adjust the minute hand, but very good!!
Unfortunately Leafs at me down left the chrome. Hope is a Mondays model. Otherwise real satisfied. Would you me with alarm desired. Nevertheless, thank you.
Seller recommend! Hours of norms, took for 1000, let's see how much will last!
Watch top line like the product arrived fast recommend the store
Very fast reception in two weeks and well packaged now it remains to be tested
I paid 45 tl customs tax izmir Everything is pretty as shown 15 days also reached my hand
It meets what was promised, arrived on time and promises to be of very good quality I recommend the seller, I like it.
Arrived on time is an excellent not very heavy watch but it looks good quality I think I can recommend it
Excelente
It's all good. Delivered quickly enough. Watch looks good!
Excellent delivery time and what is seen in the images arrives. Delivery times are excellent, total satisfaction.
All good, according to the exelente publication