Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful the clock. This divine and superb quality. Thanks to the store. Recommend.
The watch is spectacular, rugged, beautiful and has a presence excellent. Point entirely.
Thanks to store loved my product arrived on time well packed no other words only loved❤Recommend this seller
I always buy from this store they are of very good quality these watches and I arrive very quickly my order
Very beautiful, about too large, but looks real and very easily
Arrived perfect in the shortest time expected
Thanks to the store, the shipment was fast, the necklace was very well packaged, a nice watch that is worth more than its price❤️
Excellent Product arrive super fast very nice elegant recommended the store and answer fast any new items I will keep buying.
Great product, is the second watch purchase this brand, recommend more
It is difficult to adjust the minute hand, but very good!!
Unfortunately Leafs at me down left the chrome. Hope is a Mondays model. Otherwise real satisfied. Would you me with alarm desired. Nevertheless, thank you.
Seller recommend! Hours of norms, took for 1000, let's see how much will last!
Watch top line like the product arrived fast recommend the store
Very fast reception in two weeks and well packaged now it remains to be tested
I paid 45 tl customs tax izmir Everything is pretty as shown 15 days also reached my hand
Very good quality, fast shipping, highly recommended!
Very accurate and one of the best phone money can buy
Like the ad, watch and beautiful too… recommend to everyone
Receipt as advertised, product with excellent quality and cost effective, recommend buy this store. Hopefully other promotion to make purchases.
Super Excellent watch I don't regret the purchase. Quick Delivery 1 month. Nicaragua
Very satisfied, the watch is very beautiful. It a watch for important occasions. Top!!!
Beautiful watch, as in the photography images. Excellent finishings. Well packed and protected. Newly desempaco it, work well; Will prove it and hope you continue working just. More than three weeks to arrive in Colombia. Reliable store, recommend. Very good buy.
Excellent the product arrived earlier than estimated, I love it I recommend logistics and quick attention.
Watch very beautiful, durable, cost/benefit very good, take 15 days to arrive.
Very fast delivery. 1 week to arrive in Belgium. Quality Watch. Really very happy about my purchase. J'en buys yet another in a different color. Thanks to the store.