Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Extremely high quality and fast delivery! Highly recommend!
Order arrived at the time indicated. Satisfied with the product.
Excellent product! Recommend to everyone, as described in the ad.
The watch is really very beautiful, Masss… 1. the bracelet is more or less and brand very easily. 2. The painting seems not endure many weather, recommend use another clock on the day and this just in occasions selected. 3. has no lighting. 4. bought in 4/4 by R$ 83 and really not know if pay more than that.
Product arrived early, well packed, only A's packing with tags, but believe it was sending by post.
My husband amouuu watch, muitooo lindooo, will buy other colors now, very top watch love.
The delivery is today arrived, well packed, all OK
Deliver quickly ordered on August 14 deliver on August 30. Thank you. I recommend
The Watch is excellent, like in the photos, everything 's working, feels quality
It is fast, safe and sound. Look cool. with no contact.
The clock came after 32 days. The appearance of the watch is not bad arrows and the stopwatch works, but the Red price of the watch is 300 rubles, the whole mechanism with five rouble coins and I say it for to the and here from the indicator as quato malepusinkaya
Very beautiful the clock. This divine and superb quality. Thanks to the store. Recommend.
The watch is spectacular, rugged, beautiful and has a presence excellent. Point entirely.
Thanks to store loved my product arrived on time well packed no other words only loved❤Recommend this seller
I always buy from this store they are of very good quality these watches and I arrive very quickly my order
Very beautiful, about too large, but looks real and very easily
Arrived perfect in the shortest time expected
Thanks to the store, the shipment was fast, the necklace was very well packaged, a nice watch that is worth more than its price❤️
Excellent Product arrive super fast very nice elegant recommended the store and answer fast any new items I will keep buying.
Great product, is the second watch purchase this brand, recommend more
It is difficult to adjust the minute hand, but very good!!
Unfortunately Leafs at me down left the chrome. Hope is a Mondays model. Otherwise real satisfied. Would you me with alarm desired. Nevertheless, thank you.
Seller recommend! Hours of norms, took for 1000, let's see how much will last!
Watch top line like the product arrived fast recommend the store
Very fast reception in two weeks and well packaged now it remains to be tested