Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommend this product to prospective buyers. 100% as described by currren. No words to describe how the watch is spectacular.
The watch is exactly as in description plus it arrived on time....I recommend 100%
Nice watch, thank you
Arrived well packaged as description, thank you store recommend is exactly what I expected
Received in 22 days . Very nice product beautiful watch I really liked it so much
Very good quality worth every penny… Arrived early… Super satisfied.
Excellent very good watch liiindo loved more often buy thank you for quality
Very nice watch but the handle is not cooking. I received it before the scheduled date
Beautiful is 4 watch I buy Thanks
Too bad you don't see the time in the dark Stopwatch very small
I received the parcel today (5-10-2022). The product is as described. My only problem is that the parcel has been tempered with. Parcel was already broken and the box containing the watch is also broken. If I had wanted to resell it, I may have some objections. Even though I had notice of the product delivery to the local agent on the 24-09-2022, I got it on the 05-09-2022.
Top Product fine workmanship Super recommend everyone to buy
Very beautiful and good, fast arrived around 20 days in my home
A good watch, despite the fact that large, very easy to feel on the hand
All right as written in AD
Arrived fast and well packaged and very good quality
The watch impresses the finish and beauty box. The bracelet is eco-friendly leather and good appearance. For someone more demanding, can change the bracelet for a legitimate. Have steel box and is an accessory beautiful. Who will resell, is essential come with the box. Adds value and liquidity on sale. These pictures are original of my I bought. Detail, the store delivered with 10 days in advance
very good watch and very nice Wow my collection it's building up with nice watch and fast delivery thanks
The clock is cool, came packed. It's cool. In real life there is a bomb
Fulfilled the promised, great quality, works all hands was very pleased.
Watch top. Arrived perfect and flawless and working normally. Shipped well packaged and protected by product. Recommend.
Quality Watch is simply amazing. Well finished, great material and shipping fast. Like more!
I think had come with bubble wrap. Bro so a plastic packaging. But the product is good quality. Only best packing.
Watch very cool look! The second time, my friend!
Top too!! Fast delivery, came very well packed, buy more times that store