Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good brushes. Soft. There was no need to communicate with the store.
Tassels good
Good brushes neatly packed very quickly delivered 2 weeks since the order
Brushes came fast No defects For personal use, the most it! Recommend
Brushes liked, soft, convenient to use. I did not communicate with the store. Before Petrozavodsk came in 2 weeks
Jakość pędzli przeszła moje oczekiwania, oczywiście zdecydowanie na plus. Pedzce są świetne.
Conform to the picture. Pretty Golden
Very cool brushes! Expectations were met. Came quickly, somewhere for 2 weeks. Order, will not regret
Stunningly soft, like a bleached! A pair of hair sticks out, but do not break off and do not fall out. Do not stroller)
Sexyyyyyy
bien en gener, aunque una de las brochas vino desconchada. el pelo es suave y agradable
Super soft! Delivery was very quickly.
Bonitas
I expected them fatter
Amazing quality
Super fast delivery and verrrry soft brushes! So so happy and so excited to use them! :)
Conform to the description
Thank you for the huge, oooochen fast delivery, the brushes are steep. Advise
The package arrived fast. They're nice but I expected them softer. They don't work bad and I would have liked some more variety of ways. Equally for the price you have are very well.
Good quality! I like it
I recommend, excellent product and store, I will order more!
Brushes are good, have a small smell (I think will pass with time) the house is fast, well packed
verry soft and good
Super, mięciutkie, recommend
Parfait
Pędzelki perfectly soft. Shipment came within 2 weeks very fast Byłam zaskoczona stainless soon pack dotarła. Pędzelki have no any defects. Recommend to everyone. For such money pędzelki Super
In E Super. Wife liked it.
Brushes quality, soft, they paint a pleasure!
tolles produkt
Good afternoon, good quality brushes, came quickly, the purchase is very satisfied, thank you very much.
delivery was quick. very good value for money. I do recommend. At the beginning the product was smelling a bit but it faded away after a while. good choice
до екб доехали за 10 дней ,приятно ) кисти хорошие ,правда две самые большие лезут и не слабо так ) всяко лучше старых. Спасибо за быструю доставку, буду заказывать в этом магазине ещё !
To Nizhny Novgorod delivery in 2 weeks! good brushes, tightly stuffed!
Cool look, cool to the touch! We will test
Good brushes, hairs do not get out, the quality is fire! Recommend
Качество огонь!!! Пришли за 3 недели
Wonderful brushes, to Yekaterinburg reached in 10 days. Suitable for beginners in makeup
Brushes very good quality I like very much
Chic brushes, a set of 5 pieces, smooth, soft. I took it for a gift, I liked it very much.
perfect
מהמםםםם
Arrived the goods in two weeks, in Belgorod, the track was tracked to the Mail, the brushes are good dense, the tone is convenient, and the shadows can be washed, too.
el pedido ha llegado muy rápido y para el precio que tienen la calidad no está mal
Super tassels, soft, fast delivery
Came for 22 days to Yakutia. quality is good
Great. Fast and neat shipping. Thank you
Cool
Brushes are good, do not climb. Delivered fast
Brushes are very good and soft. He came in with a little spray paint smell, but ventilating them for a while is already taken away.
I liked it very much, the quality and packing, thank you, I recommend
Son demasiado lindas, ademas que llegaron súper rápido.
Brushes came in 20 days from the time of order! They smelled of glue! Everything looks good. Pile synthetic, does not climb yet! They took for 441 rubles. each brush in a protective film and a grid.
Super zabezpieczone idealne,mięciutkie. Dziękuję i polecam.
Very beautiful, I'm in a hurry to use them
Nice tassels. Came quickly to the cashier Pyaterochka. Took on the recommendation of the blogger. Recommend.
Great tassels. Very like, well applied makeup
Very good, quality brushes for their money. Tightly stuffed, the pile does not climb, nothing falls off. Oochen looks like natural brushes. So far, I'm very pleased, but I have not tried the brush in the case yet. There was a smell, but after washing with ordinary soap everything went away.
Have a bit of a plasticy smell, other than that they look to be good quality and very soft. Happy with my purchase, thank you.
They're not bad at all, they're soft and don't lose hair when washing them. They're pretty good, for the price they have more than recommended.
Amei!
Very soft and comfortable to wear.
Produit quali top
AMAZING, I LOVE IT, thank you so much!!!❤
super quality. thank you
I love it as in the picture! :))
Very soft, I haven't tried them yet but they don't look like Malins. The shipment very fast.
Tienen muy buena calidad.
Pretty good quality.
кисти хорошие.
Very good quality
Top!
Nice brushes, thick
They are just like the description
El producto me ha llegado a tiempo súper bien y el pelo de las brochas muy suave y compacto
Thanks for the quality brushes! They're great! Tightly stuffed, convenient to use. 10 out of 10 points. With the store did not communicate, everything was delivered on time. Took as a gift 2 sets, two girls. The only thing I want to warn you about is going without a cover, if someone is critical.
Brushes are excellent, came in 2 weeks
Repeat customer, love it! just as described
Look OK don't tried yet. It's really fast
Delivered in 12 days to Kiev! Super
Me encantaron! Llegaron antes de lo esperado.
Все 10 пришли, спасибо
Everything came, as in the picture, everyone is happy
Tassels liked, thanks to the manufacturer, only went a long time.
Товар соответствует фото. Качество просто супер. Доставка быстрая. Заказала 06.02 в Украине получила 20.02.Упаковка отличная. С продавцом не связывалась, небыло необходимости.
Correspond to the description, soft, not yet used.
Good quality, brushes identical to the picture
amazing store!!! very quick shipping with everything going on in the world now, but awesome brushes and perfect quality for the price is amazing!!! will buy again
Arrived very fast and the product is very high quality
Reached in 11 days, has not yet tried in the case, but to the touch very pleasant) to the store thanks)
Good
With the store did not communicate brushes came good. Although artificial, but made well, the photo shows how the pile (artificial) glitters, but they are stuffed tightly and to the touch and on the face are very pleasant in use. I would know to order a set of more and with small brushes. Packed neatly. Seller advise
Good quality brushes, soft and dense.
Очень мягкие кисти, для тонального не подойдут.
пришли в серебре, заказывала бронзу
Thanks to store for fast shipment. Reached very quickly. pleasant to the touch. It's a pleasure to paint them. I recommend!
Snelle levering, kwasten zijn zacht niet super maar heel betaalbaar! Tevreden
Very fast shipping
Fast sending is quality at the top
Very beautiful the brush and the bristles are very soft, wish they were a little more firm, but will use.
Wonderful. Delivery to the Moscow region 2 weeks, quickly. Quality is good!!! Thank you store.
Quality very good!!
Okey
быстро пришли. каждая в индивидуальной сеточке. набиты не слишком плотно
チクチクしないし、はだざわりもよくしっかりしたつくりです。
excellent
Perfect. Corresponds to the description
Complies with the description. Very good value for money
perfect
Brushes in Kiev were in 1,5 weeks. Come to the new mail. Very satisfied, the quality is cool
A grade
Good quality brushes. But in the kit there are unnecessary sizes. Expensive
Chic brush 10 pieces for a very budget cost!
she really likes it
I love the brushes. Super soft and can't wait to test them out. Thank you store