Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice
rapide et bonne qualité. Vu le prix sur certain site français, ça vaut vraiment le coup.
Bracelets très jolis, je suis satisfaite, je recommande
Perfect
Heavy, a little noisy when they knock about each other) and so good)
Bracelet for women of small size or child (not for a man) too thin
Nice bracelets
Everything is cool
I like it a lot and I definitely recommended it, very good quality and at a great price nevertheless.
bella
Super good ECHA
Not good quality. Uncomfortable.
Just like the photo The truth is of good quality Shipment was fast, arrived in two weeks
Really accurate and magnetic as well!! Got sent so fast!
The product in the photos looks much better, it's a simple plastic ball bracelet.
They took a long time but comply with the product description
Very good product, thank you store, thank you, I haven't used them but it was exactly the one in the picture, thanks
Very nice quality
Delivery estimate 2 months of expectations and it is not even the right colors that I wanted and that I had chosen but the quality of the stones is good but I remain disappointed with the color♀️
They are so cute. I love them. Sadly, we broke up, but Im gonna keep them in case he comes back..
Very fast delivery!!
I have never received my order
Very nice the bracelets, it was one for boyfriend and the other for me but I was finished :( bdknkd no lie just q I still don't give it to you
The goods came quickly, a beautiful bracelet as in the description
I thought the ball on the bracelet would have been bigger
It came to me very quickly.
Très bien
It arrived very fast before the agreed date, it's OK for the price, the elastic looks like it doesn't hold out much
Good. came very fast in 2/3 weeks.
very nice ❤️ Thank you store
Something small
ok
Too Beautiful!
super
Tegelenkie, on a regular elastic band
Shipment not dotarła ..
It s cute to wear , and the quality is good
more than worth its cost
Very nice, comfortable, and good quality elastic
love it
Well made, good beads
It was expected, of course, that the black guy, and white to me, but the size turned out the opposite, but nevertheless wonderful bracelets! I liked that they sit palpably on the hand because of the weight and pleasant to the touch. Thank you!
very cute
Product very well, delivery a little long
Beautiful And Really Cute Looking Bracelet Made For Couples❤️ I Love It
Excellent quality, bracelets liked
Discounted or not, is a lovely purchase. Totally as described, 100% true to the picture
TOP! Exactly as I expected have
Prekės negavau, bet pardavėjas pinigus graveli žino. Bendravo labai maloniai.
Pts twist bracelet recommend!
Beautiful
nice
Many thanks all came in time!
Beautiful very good product
I love it, only white gets dirty over time):
I absolutely love it! There’s nothing I can complain about. Really amazing, good quality, looks good and the prize is amazing.
The product is good, in white beads the marble print comes very strong, but it looks good. Be careful, as the spring is thick but not indestructible. I arrive very fast to Mexico
Everything is cool, the quality is fire
Excellent.
The goods came quite quickly, and fully corresponds to the quality as in the photo, the order is satisfied. Seller Thank you so much
exactly as pictured, arrived quickly.i can't wait to go e to my bestie.
Perfect! Came before I expected and it's very stylish!
Stones are small, at 8mm do not pull, I think 6. on the hand of 18 cm, from 19 already stretched the elastic band and it can be seen, press
Good product, recommended.
Very quality nice But I wish they described the diameter as my partner was tight bracelet ask other model
Never arrive but no problem with the refund
23 يوم الى المغرب
Thank you for the package
look good
The color is slightly different, the beads are darker, also expected that the beads will be larger size. In principle, it's not scary, I still liked the bracelets
Очень кайфовый по качеству. Пришло быстро.
Don’t receive my order but store accepted my dispute and AliExpress refund my money
Precious
I bought these for my boyfriend and me, at first I was worried that I would not have them before his birthday but they came really fast, faster then I expected. (China->Czechia) Overall quality is good but the bag is not nice to the touch but for this price it's amazing.
I arrive before the estimated time, they are nice and good size, they work perfectly!
Are ok, have the detail that looks knot nylon and that you removed some Aesthetics
Nickel and more comes in 1 week
Cool
I arrived before the date assigned, same as the picture, are Precious the bracelets.
I LOVE it
The bracelet itself looks awesome but quality could be better
Very nice bracelet, good quality and are a little heavy so I love! Thank you very much to the store
Wow!
small size
it was okay
Order Received Today order in 1 week fast parcel compare to other good product of very good quality I recommend this store who and very nice I exchanged with him so do not hesitate to order in tt safety he send quickly
Super bracelets. Are very good
RR
Nice bracelets came very fast thanks to the store
It is a amazing Material very recommend 100% keep buying
una bolita de una de las pulseras llegó rota, pero no se nota la diferencia al faltar esa bolita, así que todo perfecto
Excellent quality, exactly as it is in the pictures, same color
.
Very good
We are happy, we order not the first time. Fast shipping. As in the picture
Size Small
Perfect
Thanks! A+++++++++
Good quality But the colors disappear over time⌛ The son seems fragile too. Enough for some occasion. Book at the meeting 974
Veryyy nice for the price!!!
I loved it.
they look cute but it took longer than due to come
Same as the picture, they're very nice
my friend is so delighted with ! This is the most fabulous offer ever! me and my coworker would recommend this acquisition. It was shipped so fast, the evaluated delivery was a bit more than later and it came less than in nine days after buying it! really delighted with the bargain and with the customer service. And this acquisition, outstripped our expectations for theprice.
Are for a gift so here not used and
great
very nice, fast delivery
There is an additional hole in one of the balls on one of the bracelets. And the elastic ropes end was already sticking out when the bracelets arrived, it’s a bit displeasing to the eye. Other than that, the bracelets are very beautiful and are a great gift for friends or couples.
Génial !
not bad but red colour paint removing so i disappointed but good product thanks
Is good
Nice, good quality, with a small envelope and a card
Red farbuję hand
Vše ok!
Bien
Very nice, identical to the photo
Thank you. I love it
Very cool couple bracelets❤· Quite heavy, I thought they would be light and not very, but they turned out to be good. Stones are held on a dense elastic band, not thin. Came in about 2 months, considering that there were holidays. And came exactly on February 14 for the holiday
Good
Excellent.
Am Satisfied
They're cool.
Si
muuuuuuuuuuy boniiiitooooooooooos graaaaaaaaaaciaaaaaaaasssssssss eeeeeeeeeeelllllll eeeennnnnviiiiiiiooooooooo tooooooodooooooooo biiiiiiiiiiiiiiieeeeeeeennnnnnnnnnnnnnnnnnn
Perfect, exactly what I expected. Simple and very nice, for the price we are very satisfied.
Love them
I was wondering where to buy online, and thankfully found this store!
Compliant I recommend
I received nothing maybe because of the epidemic but I was refunded Thank you infinitely
Top
i didn't receive the package but the store refund me thanks
it is not made from natural stone. it is plastic that wears off pretty fast.
Very long shloo .... and without a pouch and a card came
Item isn't as good as it looks on the picture.
Thanks! A+++++++++++
Bracelets are good, the store sent quickly. Came in 20 days
Came early. They were super cute. Although bracelets are the same size so if u you have a small wrist it might be a little big. Overall looks exactly like the picture.
Bracelets came in about a month or a little more. They themselves came in good condition, nothing happened to them. The quality of the bracelets is good, the beads are very pleasant to the touch. The elastic is well stretched, so I think that everyone will do. I'm happy, thank you♡
They're great
Очень хорошие браслеты рекомендую
Fast delivery, high quality made
I enjoyed them and go ahead
Very tight but good quality
I absolutely love this product, fast shipping, I'm very satisfied with this product.
All perfect, blisteringly fast delivery
Awesome deal! It's safe to say it's the cheapest price for
It came and everything but it broke altiro one
I come quick congratulations from Colombia
Identical to photos, is attached by a petty magnet very good
On time and very fast
Very good products
As picture very beautiful also the material are not different plastic one thing that the magnet is crafted the center where the stone is different color
so cute. got it matching w my bf it’s so cute fr. wear it everyday. ppl ask if it’s religious