Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
7-10 Business days |
| Canada, Europe |
7-10 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
10-20 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Frenxys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frenxys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Many thanks all came in time!
Beautiful very good product
I love it, only white gets dirty over time):
I absolutely love it! There’s nothing I can complain about. Really amazing, good quality, looks good and the prize is amazing.
Excellent.
The goods came quite quickly, and fully corresponds to the quality as in the photo, the order is satisfied. Seller Thank you so much
exactly as pictured, arrived quickly.i can't wait to go e to my bestie.
Perfect! Came before I expected and it's very stylish!
Stones are small, at 8mm do not pull, I think 6. on the hand of 18 cm, from 19 already stretched the elastic band and it can be seen, press
Good product, recommended.
Very quality nice But I wish they described the diameter as my partner was tight bracelet ask other model
Never arrive but no problem with the refund
23 يوم الى المغرب
Thank you for the package
look good
The color is slightly different, the beads are darker, also expected that the beads will be larger size. In principle, it's not scary, I still liked the bracelets
Очень кайфовый по качеству. Пришло быстро.
Don’t receive my order but store accepted my dispute and AliExpress refund my money
Precious
I bought these for my boyfriend and me, at first I was worried that I would not have them before his birthday but they came really fast, faster then I expected. (China->Czechia) Overall quality is good but the bag is not nice to the touch but for this price it's amazing.
I arrive before the estimated time, they are nice and good size, they work perfectly!
Are ok, have the detail that looks knot nylon and that you removed some Aesthetics
Nickel and more comes in 1 week
Cool
I arrived before the date assigned, same as the picture, are Precious the bracelets.